Program Manager

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
Reporting to the Manager, Education Partnerships, leads the planning, organization, execution and continuous improvement of all aspects related to the efficient delivery of a defined academic program, special program or research program in a faculty or a service. Translates strategies into program plans and deliverables in support of meeting program objectives while promoting service excellence. Ensures collaboration among program staff and establishes processes and procedures that optimize resources contributing to the overall success of academic, research and/or special services offered by the University of Ottawa.

**In this role, your responsibilities will include**:
**Program Operations Management**: Oversee all ongoing operational activities, including but not limited to courses, workshops, training and events, in support of core program delivery including administrative and financial functions, resource allocation, monitoring and communication. Coordinate cross-project activities of inter-connected projects within the program scope with the objective of maximizing resources and enhancing communication. Act as management liaison with other faculties or services whose contribution is a key input to program success, as well as to ensure effective communication and collaboration on areas of common interest. Oversee activities undertaken as part of special projects within the overall scope of the program.

**Planning**: Participate in needs analyses and strategic planning activities by contributing innovative ideas and evidence-based information related to program delivery. Translate global program objectives and needs into short -, medium
- and long -term operational plans. Identify risks to success and implements contingency measures to ensure program continuity. Plan all key resources; human, material, financial and space, towards meeting program objectives.

**Continuous Improvement**: Devise key performance indicators and ensure accurate tracking of data for evaluating performance against program objectives. Analyse performance trends and adjusts program elements accordingly. Monitor industry trends and norms to introduce innovations into program planning and delivery, and ensure continuous alignment of deliverables with global objectives of the sector while favouring service excellence. Given the ongoing nature of programs, ensure that program deliverables continue to evolve with the evolving needs of program participants.

**Program Promotion**: Acts as an ambassador for the program, and actively promotes program impact, features and successes. Effectively communicates the link between program objectives and the overall vision of the faculty or service, while consistently supporting and upholding the reputation of the program.

**What you will bring**:
Bachelor’s degree in a field related to the core business of the program

5 years of related experience in program or project management

3 years of experience in supervision

Experience in budget management and planning

Experience interpreting performance metrics in support of evidence-based decision-making

Ability to succeed in a high-paced, high demand environment with strict deadlines

Strong organizational skills to manage multiple elements of ongoing operations

Ability to simplify and explain rules and regulations

Ability to motivate a team and to collaborate with multiple stakeholders

Strong interpersonal and communication skills

Proven commitment to client satisfaction

Ability to work outside of normal office hours

Ability to travel outside of the region

Bilingualism - French