Appraiser

1 week ago

Leduc, Canada Johnny K CARSTAR Group Full time

As our business is constantly growing, we are currently looking for an **Auto Body **Appraiser/Estimator** as an addition to our **Ellerslie** team.

We are looking for an **Appraiser** who is a great team player, has excellent communication skills, personable and friendly, and willing to go above and beyond to please our customers

In return, we are offering competitive salary and benefits package, a fair and family-like atmosphere, opportunities for advancement, and continuous training for our team

**Role of an Appraiser**:
The Appraiser is the main point of contact for customers; therefore, this position is the true representation of the company by providing customers with timely, friendly and correct estimates. Aside from being the company’s representative, the Appraiser is also responsible for:

- Handling ongoing communication with insurance companies, fleet, customers, adjusters, production staffs and other parties that are involved regarding repair costs and timeline of the vehicle.
- Completing insurance compliant appraisals while achieving the Key Performance Indicators (KPI).
- Documenting and taking photograph of all prior damages.
- Performing adjustments as needed in the case of additional damages that are found after the initial appraisals.
- Participating in daily production meeting to provide key information to the Production Manager and the rest of the team members.
- Validate that the estimate parts prices are accurate with the suppliers/vendors prior to upload.
- Order all parts electronically in management system.
- Perform the adjustments as needed to prior and/or current estimate and assign them to the proper department or account in the management system. (i.e.: insurance company wants glass as sublet cost
- store purchases glass and installs, need to add part and labour to assign tech and receive part).
- Following the Standard Operating Procedure that has been established by Johnny K CARSTAR Group as well as the guidelines that have been provided by various insurance companies.
- Inspect repair and meet with customer when dropping off or picking up vehicle to ensure customer satisfaction.
- Participate in company meetings and be willing to attend any and all training programs to enhance performance both personally and professionally.
- Keeping the notes section in Mitchell Repair Center (MRC) up to date.
- Other duties as assigned.

**Requirements**:

- Minimum of 1-5 years experience in appraising.
- Experience with estimating software such as Audatex and Mitchell.
- I-CAR training is preferred.
- Intermediate to advance knowledge of Microsoft Office software.
- Valid Class 5 Alberta Driver License or equivalent.
- Excellent attention to detail, time management skills and communication skills, both written and verbal.
- Has a good work attitude and a strong team player.
- Adaptable to changes.
- Ability to interact with all levels of personnel and handle multiple tasks at once.
- A self-motivator with the willingness to keep learning.
- willing to help out in other areas of the company

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Are you familiar with Mitchell Repair Centre?
- Are you I-CAR certified?

**Experience**:

- appraisal: 3 years (required)

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