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Game Facilitator

4 weeks ago

Scarborough, Canada Activate Games Full time

**#Enter the Game**

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our team with the addition of a Game Facilitator. Key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. There are both part-time and full-time positions at our Scarborough store located at 1980 Eglinton Avenue E, Unit 2.

**The Duties and Responsibilities**:

- Game Facilitation_
- Be professional in thought, language, and action
- Exemplify excellence in facilitation, giving customers a great experience
- Brief new groups thoroughly but concisely prior to the start of their experience
- Observe customers in the gaming area and provide an explanation, if necessary
- Participating with customers in games if needed to ensure customers have an excellent experience
- Monitor and be attentive to game play, giving timely aid as necessary
- Handling any malfunctions with support of the Team Leads
- Maintain a clean and comfortable work environment
- Check-In Facilitation_
- Warmly greet customers when entering or leaving establishment
- Verify appointment times and explain the check-in process
- Handle cash, debit, credit, or gift card transactions with customers
- Issue receipts, and wristbands
- Answer customer inquiries and involve a Team Lead if the answer is not sufficient
- Facility Maintenance_
- Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc
- Painting around the main facility, as needed
- Aiding Team Lead in checking inventory of merchandise
- Resetting and disinfecting wristbands
- Cleaning and disinfecting available lockers and lounge
- Notifying Team Leads immediately of game failures or malfunctions
- Touching up equipment; gluing props, and other unskilled tasks

**The Qualifications**:

- 1 year of customer service experience is considered an asset
- Must be flexible and available to work evenings, weekends, and holidays
- Strong communication skills, multi-tasking, and time management skills
- Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
- Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

**The Perks**:

- Competitive wage
- Benefits package
- Paid time off
- Opportunities for advancement
- Casual dress
- Employee discount
- Fun and dynamic work environment
- On-site parking

**About Activate**: