Pantages Hotel

We are currently recruiting for a part-time **Housekeeping Supervisor** to work at the **Pantages Hotel Toronto.** The **Housekeeping Supervisor **is responsible for assisting the Executive Housekeeper in directing and maintaining the housekeeping department to ensure the clean, orderly and attractive conditions of the hotel by performing the following duties personally or by delegating to housekeepers. The Housekeeping Supervisor assists the Executive Housekeeper to provide overall direction, coordination, support and evaluation of the housekeeping department and carries out supervisory responsibilities in accordance with the hotels policies and procedures including: training new employees; planning, assigning and directing work; addressing minor complaints and resolving problems, under the direction of the Executive Housekeeper.

**What we offer**:

- Part-time work with like-minded team members who are passionate about their work and keep things fun, everyday
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now

**Duties and Responsibilities**

**_Reporting to the Executive Housekeeper: _**
- Enforce hotel standards, policies and procedures to assigned staff
- Assist the Executive Housekeeper to prioritize and organize work assignments; delegate work in the absence of the Head Housekeeper
- Assist in the motivation, direction and performance of assigned staff to maintain a cohesive team
- Maintain confidentiality of hotel guest and hotel information
- Ensure security of guest room access and hotel property
- Maintain room quality based on hotel objectives
- Assist in the implementation of the deep cleaning schedule
- Assist with room and common-area inspections to ensure room attendants’ accuracy
- Maintains and assists in upholding proper standards and procedures for clean and safe working conditions in the housekeeping department
- Assist Executive Housekeeper to maintain compliance with Ontario Health & Safety Act and other relevant legislation
- Drive the corporate culture, personifying it in daily interactions with both guests and team members.
- Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels.
- Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute

**Job Requirements**
- Ability to handle high-pressure situations
- Exercises good judgment and able to make quick, sound decisions
- Pays attention to detail
- Able to maintain confidentiality of hotel guest and hotel information
- Commitment to guest satisfaction
- Computer literate & MS Office proficient
- Strong written and verbal communication skills
- Able to work cohesively and responsibility as part of a small team
- Previous hotel housekeeping experience
- Excellent leadership, interpersonal, and communication skills
- Previous housekeeping experience, preferably in a hotel environment
- Organizational, planning skills and the ability to prioritize
- Positive attitude is a must
- Must be available to work flexible shifts which may include but not limited to days, evenings, overnights, weekends and holidays as required by management.

**Physical Requirements for the Position**:

- Must be able to lift, push, pull up to a maximum of 30 lbs.
- Ability to stand for up to 8 hours.

**About the Pantages Hotel Downtown Toronto**

The Pantages Hotel is a boutique hotel with intimate surroundings in the heart of Canada’s Downtown, just steps away from the best shopping, dining and entertainment the city has to offer. Situated in the heart of one of Toronto’s most vibrant neighborhoods, this hotel offers unique rooms with alternative layouts, and different amenities. Floor-to-ceiling windows make a memorable and effortless experience for our travellers.

Additionally, Stages Restaurant & Lounge delivers Canadian inspired local flavors and dishes among with a hand-crafted cocktail that’s been expertly shaken.

**About Silver Hotel Group**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.