Client Services Manager

6 days ago

Mississauga, Canada Belvika Trade & Packaging Full time

**Belvika Trade & Packaging Ltd. **is a leading one-stop contract packaging company, specializing in precision packing of dry foods, chocolate and confectionary products from multiple facilities totaling more than 500,000 ft2. A 30-year-old and 100% owned Canadian Company, Belvika has grown to be one of the largest co-packers of chocolate, confectionary and snack products in Canada. Belvika uses its extensive experience in managing both manual processes and automated equipment to handle primary and secondary packaging of products for some of the world’s best known confectionary brands.

Belvika is currently seeking a **Manager, Client Services** to join the Sales Department within its Mississauga office. Reporting to the Vice President, Sales, we are seeking a talented and experienced **Manager, Client Services** who will be responsible to manage a portfolio of Customer relationships. The Account Manager role is responsible for managing relationships with existing and new customers, maintaining sales and profitability of these key relationships, and developing strategic growth plans in line with the Company’s plans and initiatives.
- Be the main point of contact and responsible for the day-to-day interactions with Customer’s business manager.
- Be responsible for providing the required input on project estimates and pricing for new and changing items.
- Be responsible for maintaining and growing business with our customers.
- Be accountable for the execution of new projects and to ensure new product launches are completed within established timelines and financial budgets.
- Regular communication with a variety of contacts throughout the customer base and internally.
- Manage project budget and resource allocation and work closely with engineering and operations and scheduling team on projects.
- Generate reports for Leadership on Customer’s project status and progress.
- Manage and lead activities related to action plans to improve customer metrics.
- Prepare regular reports of progress and sales forecasts to internal and external stakeholders using key account metrics.

**Education/Work experience requirements**:

- Minimum 5 years’ experience in customer relationship management.
- Proven experience in key account sales.
- Understanding and exposure to consumer products industry;
- Bachelor or college degree required.

**Key technical & behavioural competencies**:

- Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels.
- Proficiency with Microsoft Office such as Word, Excel, Outlook and Power Point.
- Strong analytical and mathematical abilities.
- Ability to handle multiple tasks, short lead-times and adjust priorities in a professional manner.
- Strong communication skills, both written and oral.
- Strong organization skills and experience using organizational tools.
- Ability to perform situational root cause analysis.

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