Network Analyst I, Nmc

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level C

Job Title

Network Analyst I, NMC

Department

UBC IT | Network | Operations

Compensation Range

$6,747.50 - $9,701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

November 30, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

NETwork and Infrastructure Services manages UBCNET, the university’s network infrastructure supporting teaching, learning and administrative activities across the Point Grey campus and remote locations. This Team is responsible for supporting and growing the University’s large and complex Core Enterprise Data Network. UBC’s data network is highly virtualized and one of the largest in North America with multiple core hub sites, data centres, routers, DNS servers, firewalls, etc. UBC has over 100,000 hardwired data ports, 2,000 network switches, 700 IT Communication Rooms, 6 major IT Hub Sites, 500km of underground interlinking fiber optic data cabling, 10,000 wireless access points, 90,000 concurrent connected wireless devices, 2,000 Virtual Local Area Networks, and 1,100 campus Virtual Routers. All of this spans 400 academic buildings, multiple campus locations, BC Teaching Hospitals, and other satellite sites across the British Columbia.

The Network Management Centre (NMC) is responsible for planning, design, engineering, analysis, configuration, implementation, support and troubleshooting in the areas such as LAN/WAN, campus, data centre networks and network security. The NMC also supports specialized service including such as VOIP, wireless, video and multimedia.

The Network Analyst I consults with users to analyze user requirements for information network systems and assess capacity requirements and monitor network performance. This position provides second level technical, operational, and administrative support for all aspects of UBC’s Enterprise Core network_ _and systems. Responsibilities align with UBC IT’s goals and objectives, supporting the University’s overall mission and customer business needs. On-call after hours support and off-hours scheduled maintenance is required.

Organizational Status

Reporting to the Manager, Network Infrastructure Services, the Network Analyst I is a member of the NMC team providing support for UBCNET and other related Data Network service offerings. This position involves close collaboration with other UBC IT teams, academic and administrative clients, vendors and industry peers to support enterprise network services.

Work Performed

Specific Duties:

- Ensure the operational stability of the campus network by providing implementation, monitoring, and support functions in the following areas: routing and switching, network security, support systems (such as DNS/DHCP, packet shapers, analysis modules), and network management systems.- Fulfill service requests and resolve incidents relating to switching, routing, network security, firewall policies, support systems.- Resolves operational problems through detailed analysis of statistics, packet captures, logs with support from team members as necessary; coordinates problem resolution with vendors.-
- Creates and maintains scripts and programs used to automate network operations.- Takes initiative to remedy deficiencies, notice where efficiencies can be gained, and recommend enhancements for optimum performance in network operations, infrastructure, and workflows.- Compiles detailed documentation and quality reports for operations and projects.- Provides business and after hours on-call support on a rotational basis and is available off-hours to work on emergency network problems, maintenance, and project activities.

Core Duties:

- Consults with users to determine the required technical support for network systems including monitoring network activity, and troubleshooting and diagnosing network
problems.- Monitors facilities capacity requirements, schedules requests for bandwidth and adjusts bandwidth on a daily or weekly basis.- Assesses network performance to ensure that it meets the present and future needs of the ente