Food and Beverage Server

Century Casinos are known for their unique and dynamic environments where gaming, food & beverage and entertainment come together to provide an energetic and vibrant experience for their customers, making it a fast-paced, fun, and exciting work environment for its employees.

We strive to be the employer of choice, Century Casinos implement innovative policies, practices, employee friendly initiatives and offer valuable benefits for its employees.

Century Downs Racetrack and Casino is looking for a **Server **to join our **Food & Beverage** team.

**SUMMARY**
To serve food and beverages to customers and staff members as promptly and as courteously as possible. To develop, maintain and enhance positive relations with all customers and staff members. To perform all duties in compliance with safety standards, health standards and the Alberta Gaming, Liquor, and Cannabis Commission (AGLC).

**ESSENTIAL DUTIES AND RESPONSIBILITIE**S
- Within the realm of the responsibility of the job, maintain a clean and safe work environment. Performs duties in compliance with safety procedures, which includes the use of safety equipment. Incumbents are responsible for following safety procedures, identifying unsafe practices or conditions, and informing their supervisor of unsafe conditions, as directed.
- Serves food and beverages to customers and staff members as promptly and as courteously as possible. Waits and, when necessary, clean tables.
- Develops, maintains, and enhances positive relations with all customers and staff members.
- Wears and maintains all uniforms properly.
- Complies with established security policies and procedures.
- Rings all transactions and collects and accounts for all cash, credit cards, and comps necessary to balance with sales.
- Demonstrates good working knowledge of all casino food and beverage outlets and products. Can answer customers’ questions concerning the products.
- Communicates and maintains performance standards for interaction with customers. Acts effectively to anticipate, reduce or eliminate complaints from customers.
- Communicates and cooperates with other departments to ensure the best possible guest satisfaction.
- Monitors customers for intoxication, discontinue alcohol sales, and informs security, manager, and games manager on duty. Alerts manager on duty and security regarding customers that may be difficult or possibly violent.
- Performs side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service areas, using cleaning compounds, and making coffee. Also answering the telephone, training other hosts/hostesses, and other duties as required.
- Takes all training courses as required by Casino Management.
- Reports to work as scheduled, on time, and ready to work.
- All other duties as assigned.

**AVAILABILITY**

Must have availability to work **Thursdays to Sundays**, evening and day shifts.

**QUALIFICATIONS**
Demonstrated hands-on hospitality, hosting, or serving experience, preferably within a gaming environment. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in problem-solving, organizing, and prioritizing work.

**EDUCATION and/or EXPERIENCE**
High School Diploma. A combination of education and experience may be considered. One (1) or more years and related experience.

**CERTIFICATES, LICENSES, REGISTRATIONS**
Must have valid AGLC ProServe certification. Must be able to pass a criminal record check.

**LANGUAGE SKILLS**
Ability to demonstrate effective and diplomatic oral and written communication skills using English.

**Job Types**: Part-time, Permanent

Pay: $15.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Shift:

- 8 hour shift

Work days:

- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have a reliable means of transportation? Our casino does not have access to public transportation.

Work Location: In person