Quality Improvement Coordinator

**JR101541**

**Quality Improvement Coordinator**

**Location**: Toronto-661 University

**Department**: Quality

**The Role**:
The Coordinator will develop, lead and coordinate operational processes and projects across the Quality Improvement portfolio related to external advisory committees, and joint public health unit working groups and joint Ministry-PHO committees and related working groups.

**Key Responsibilities -**
- Support the Director and the Manager in the development and maintenance of work plans including gathering materials and drafting sections of plans for review.
- Work plan tracking of committee deliverables, accountabilities and timelines, and development of written or visual summaries of committee in collaboration with other involved PHO areas. Escalates any areas of concern to the Manager, and Committee Chair.
- Lead the preparation of committee agendas, update documents to internal and external stakeholders on committee activities, coordinating input and review from chairs, PHO scientists, leaders and content experts.
- Coordinate onboarding and off-boarding of members with members and other internal teams, including preparing appointment letters, thank you letters, etc.
- Develop and update process documents and provide guidance/advice to team members on processes.
- Provide general administrative financial support including reviewing/consolidating accounts data, checking/processing invoices, P-card purchases and expense claims.
- Works as a collaborative team member while developing professional networks/partnerships.
- Provides coordination and oversight to the work of others with respect to ensuring that the work of others is completed, in order to keep committee processes on track.
- Exercises teamwork and leadership in maintaining effective linkages with all levels of contacts, both internal and external to PHO.
- Determines priorities while performing a variety of different responsibilities with conflicting deadlines, particularly to determine the importance and urgency of issues.
- Reviews materials received from others and takes appropriate actions in a timely manner.
- Determines how to concisely, and correctly express detailed discussions when preparing draft meeting minutes, and ensuring action items are clearly identified.
- Ensuring all work adhere to PHO policies and processes, and provincial requirements, and the ability to proactively identify problems including developing risk mitigation strategies, by bringing these issues to the attention of the Manager.
- Undertakes other duties as assigned.

**Knowledge and Skills-**
- Operational processes and experience to manage multiple committees concurrently.
- Skill and expertise in working in a matrix management structure and within cross disciplinary
- teams.
- Utilizes relationship building techniques to maintain effective linkages with all levels of contacts, both internal and external to PHO, in order to accomplish goals and objectives.
- Interacts with PHO stakeholders and ensures that information is shared and feedback received from all stakeholders.
- Judgement and problem-solving skills are utilized in the development of goals, timelines and deliverables; determines when to escalate any areas of concern to the Manager.

**Education and Experience-**
- Baccalaureate degree in Public Health, Sociology, Health Administration or related discipline.
- Project management certification or equivalent.
- 3 to 5 years’ experience managing projects in a health related organization in order to contribute to the management and coordination of projects across multi-functional areas of Public Health Ontario. Previous experience coordinating scientific and/or senior level committees and related project work in large complex organizations within the public sector an asset.

**Attributes and Competencies-**
- Interpersonal, leadership, teamwork and relationship building skills are required in order to maintain effective linkages with all levels of contacts both internal and external to PHO.
- Organizational, time management, and priority-setting skills in order to organize and coordinate.
- Written communication skills to draft agenda, letters, summaries, correspondence and committee processes, as well as edit materials prepared by others to support committees.
- Good oral communication skills in both formal and informal settings, such as consulting with management, team members and stakeholders (internal and external to PHO) regarding committee work and facilitation and interpersonal skills to effectively liaise with internal program staff and stakeholders in the coordination of planning efforts.

Duration: Permanent

Hours of Work: Full time, 36.25 hours per week

Compensation Group: Association of Management, Administrative and Professional Crown Employees of Ontario

Salary :$61,851.00 - $80,612.00

Posting Date: 12-24-2024

Closing Date: 01-8-2025
- While we thank all applicants for their interest, only those selected to mov