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Quality Improvement Specialist
3 weeks ago
Company Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.
Position Summary
Quality Improvement Specialist, Patient Experience and Quality:
On a practical level, you will
Provide expert level QI knowledge and leads capacity building in QI methodology (Lean, Six Sigma and Optimization) across the organization to build a culture of sustainable improvement
Provides leadership and expertise in integrating design-based approaches into the QI strategy at NYGH
Facilitate and manage QI projects, including Kaizen, 6S events, FMEA, PDSA, metrics development, process and Value Stream Mapping and other Lean tools and methods
Lead Quality Improvement Plan (QIP) process, monitor quality indicators and other quality initiatives/action plans, and report in collaboration with clinical program teams
Support the development of a coordinated, seamless, and integrated health system
Offers training and builds capacity for physicians and clinical staff to enhance their understanding of Quality Improvement initiatives within the healthcare system as it relates to their department/portfolio.
Participates in development of department’s annual goals & objectives, monthly meetings which may impact operations and/or support department or corporate initiatives.
Builds trust with staff and peers through excellence, respect, integrity, and compassion.
Be a champion for People
- Centred Care with an unrelenting focus on improving experience for patients, families, staff, and physicians at NYGH and enabling change through co-design
**Qualifications**:
Bachelor’s degree in Healthcare Administration, Engineering, or current registration with a health professional regulatory body. Master’s degree preferred.
A minimum 5 years’ experience in continuous process improvement
Expertise in Lean and Six Sigma Methodologies and tools (e.g., process mapping/flow diagrams, cause, and effect diagrams, pareto charts, affinity diagrams, tree diagrams, 5S, FMEA, etc.) and the IHI Model for Improvement
Expertise in design-based approaches to change e.g.) Design Thinking, Service Design, Experience Based Co-Design.
Health care / hospital experience beneficial
**Advanced MS Office**: Excel, Access, PowerPoint, Visio, Word. Miro/Mural knowledge and asset.
What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full-Time Regular Position, 75 hours bi-weekly, with required day shifts, 8-hour shifts, in the Patient Experience and Quality Department. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca.
How to Apply
Think you're the right person for the job? Here's your first chance to show us why:
Closing Statement
At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
