Manager, Quality Improvement

**JR101552**

**Manager, Quality Improvement**

**Location**:Toronto-661 University

**Department**: Quality

**The Role**:
Manages the strategic and operational planning, development, initiation, and delivery of services related to PHO’s new Strategic Plan (2024-19) to accelerate moving evidence to action as the convener and integrator of QI expertise and public health leadership and drive quality improvement for public health systems. This will include system wide coordination and collaboration, and the development of an evidence based provincial framework and measures for quality improvement. This will be accomplished through the development of tools and resources to be shared across all PHU’s.

**Key Responsibilities -**
- Leads, provides direction and overall development of the quality improvement framework and engagement strategies to effectively work with public health units to ensure consistent and effective adoption of quality improvement in accordance with the mandate of Public Health Ontario (PHO) to provide protect and advance the public’s health.
- Develops tools and resources to promote adoption of quality improvement, including indicators and reports
- Builds and leads teams of multi-disciplinary staff in support of PHO’s activities.
- Provides direction and expert consultative advice to department public health professionals to ensure they provide the necessary level of rigour, timeliness, and relevance.
- In collaboration with leadership and scientific staff, promotes and leads the operational implementation of new strategies, directions, and practices in indoor air quality. Sets standards for scientific rigour and relevance in all work produced by the department.
- Provides oversight for department compliance with PHO and government policies, standards, rules.
- Manages cross enterprise business relationships to ensure conflict is resolved, manages risk against established risk system/model for programs.
- Develops program operational plan and goals in support of PHO’s overall Annual Business Plan and Strategic Plan.
- Manages budget, service and performance indicators and ensures consistency in corporate requirements and approval processes for financial, human resources, information technology, operational and business planning functions.
- Manages staff, congruent with PHO internal policies and procedures, professional standards, Collective Agreement requirements and other relevant standards, legislation or regulations.
- Assigns staff responsibilities setting clear performance objectives and measures, evaluating performance; advises on training needs, participates in recruiting/selection of staff; addresses performance and disciplinary issues, responding to grievances in conjunction with PHO Human Resources management programs; establishes and implements work/vacation schedule; builds and leads a team of multi-disciplinary staff who support PHO’s activities.
- Models organizational values and organizational culture and embeds values into area of responsibility.
- Represents the Unit, its initiatives and services and PHO in consultations, relationships and collaborative partnerships with government, other provincial agencies, non-governmental organizations, professional associations and other academic and community partners. Liaises with Ministry staff on planning and performance matters where applicable.
- Ensures alignment of unit goals, objectives and activities with other PHO initiatives, goals and objectives.
- Contributes to the development and implementation of the department’s mandate and operating procedures by taking a significant role in the identification of new programs and projects that fit PHO’s mandate; suggests areas for improvement in internal processes along with possible solutions.
- Keeps abreast of the latest research and developments in area of specialty within PHO and at other agencies.
- Other duties as assigned.

**Knowledge and Skills -**
- Strong quantitative and qualitative analytical skills and has developed quantitative reports and insights for action.
- Project management, research, analytical skills to lead the implementation of projects, monitor issues, timelines and project expenditures, and prepare operating budgets.
- Highly organized with priority setting, workload management and problem-solving skills to coordinate multiple, concurrent issues and projects under conditions of multiple deadlines and changing priorities with attention to detail.
- Understanding of business and operational planning processes, to contribute to corporate business and operational planning processes.
- Office computer and strong data management skills with proficiency in MS Office (Word, Excel, PowerPoint); familiarity with SharePoint to manage documents and processes on SharePoint and ensure that systems are set up to orderly archive and access relevant materials.

**Education and Experience -**
- Master’s degree in a public health or related discipline/experience in quali