Manager, Business Operations

Are you looking to be part of a team that collaborates with every department within an organization? Do you have a passion for tackling complex business challenges and spearheading high-impact projects?

As a member of the Business Operations team at Humi, you'll play a central role in optimizing critical workflows, leading cross-departmental projects, and fostering strong stakeholder relationships. With a strong emphasis on data-driven decision-making and effective collaboration, we value leaders who can drive organizational alignment in a fast paced work environment.

If this resonates with you, we want to hear from you. Join us on this exciting journey of operational excellence.

**Who are we?**

Humi’s mission is to help organizations throughout Canada foster their greatest asset - their employees. Starting with a powerful yet intuitive HR, payroll, benefits, and insurance platform, Humi has established a leadership position as the only company addressing all of these needs in one place. With a potential reach spanning every business in Canada, and a platform that touches every employee at every business that uses it, Humi is reimagining the future of work.

Humi is backed by the same group who funded Slack, Carta, and more (Tribe Capital), the top value-based U.S. accelerator (Y-Combinator), as well as several of the world’s leading angel investors.

We’re hiring across Canada and are open to applicants who prefer to work remotely

**What will you be doing as a Business Operations Manager?**:

- ** Project Management**: In this role, you will be responsible for managing multiple projects, from planning to execution, within specified timelines.
- ** Data Driven Decision Making**: In collaboration with our Data and Analytics team, you'll not only need to be comfortable understanding and manipulating large datasets but you’ll need to harness the data to generate actionable insights and strategic recommendations.
- ** Stakeholder Management**: It is key that you are able to effectively engage and collaborate with a diverse group of stakeholders, across all parts of the business, in order to drive project success and foster strong relationships.
- ** Manage Operational Changes**:In this role, you'll lead change initiatives, ensuring a smooth implementation and securing buy-in for organizational improvements.

**In your first 30 days, you will**:

- Familiarize yourself with Humi’s company, culture and values.
- Dive into our current business processes and tools to understand how Humi operates and the key workflows across different teams.
- Shadow key members of the Operations team, participate in regular meetings, and forge connections with teams across the organization to understand the collaborative essence of our projects.
- Connect with key stakeholders across the organization to start building relationships and better understand their team, processes, priorities and challenges

**In your first 60 days, you will**:

- Start to lead to projects involving stakeholders outside of the Operations team. The expectation is that at this point you will be comfortable leading the execution of projects with support around business context.
- Establish regular communication with key stakeholders to understand their team composition, priorities, challenges and expectations in order to identify projects to add to the Operations project pipeline.

**In your first 90 days, you will**:

- Play a role in identifying and adding strategic projects to the Operations team's pipeline to drive growth or to create operational efficiencies.
- Establish yourself as a go to person for key stakeholders to flag challenges and projects that require the Operations team’s support.
- Develop an understanding of Humi’s business to the extent that you’ll be able to provide essential context stakeholders, ensuring alignment with organizational objectives.
- Establish a collaborative relationship with other team members, and provide insight and share knowledge when appropriate

**In your first year, you will**:

- Work closely with Humi’s leadership team to stay aligned to company objectives and to provide context based on projects that you’ve led throughout the year.
- Take on more prominent leadership roles within the Operations team, independently driving larger projects and influencing key business decisions based on your insights.
- Play a pivotal role in team collaboration and development, with the goal of levelling up the impact of the Operations Team.

**What are we looking for in a Business Operations Manager?**:

- ** Project & Stakeholder Management**: A proven track record of strong organizational and project management skills, with the ability to manage multiple projects and stakeholders, in a Business Operations capacity.
- ** Business Acumen**: A profound comprehension of the SaaS business model, encompassing key performance metrics, revenue streams, and a comprehensive awareness of the broader market lan