Director, Business Operations

We’re open to candidates based in Canada. As Director, Business Operations, you’ll ensure the business runs smoothly, efficiently, and in alignment with our strategic goals. This is a leadership role for someone who strives for clarity, collaboration, and driving meaningful outcomes through process and systems thinking. You’ll evolve our Operations department, overseeing Resource Management and IT/Business Automation. You’ll act as connective tissue across departments, ensuring we have the right people, tools, and processes in place to deliver on our mission. The right candidate will bring a rare blend of operational precision, strategic foresight, and people-first leadership. You’ll see around corners, remove organization friction, and help Metalab scale sustainably - without losing its soul. What You’ll Do: Partner with the executive team to translate company strategy into operational plans, KPIs, and systems that drive accountability and performance. Lead and mentor a cross-functional team spanning Resource Management and IT/Business Automation, fostering collaboration, clarity, and ownership. Identify and remove operational redundancies across the business, simplifying workflows, improving communication, and clarifying ownership. Champion scalable systems and tools that enable teams to operate efficiently and focus on high-impact work. Resource Management Provide strategic direction to the Resource Management function, ensuring talent is effectively aligned to business priorities and project demands. Oversee the design and continuous improvement of tools, systems, and reporting frameworks that provide visibility into utilization, forecasting, and project health. Act as an escalation point and strategic advisor, ensuring the function operates with efficiency and foresight. Information Technology / Business Automation Partner with the IT leadership of our parent company to provide strategic oversight of Metalab’s IT function, ensuring systems, infrastructure, and tools are secure, efficient, and aligned with business needs. Drive optimization of digital systems and processes across the organization to enhance productivity and data visibility. Oversee the implementation of business automations that streamline operations, eliminate repetitive tasks, and improve data accuracy. Collaborate with department leads to identify opportunities that deliver measurable impact. Cross-Functional Partnership Act as a trusted partner to all departments, ensuring Operations supports our collective business goals. Collaborate closely with People Operations to align on employee experience initiatives. Work with Delivery, and Leadership teams to ensure resourcing, hiring, and systems decisions are made holistically and in support of company strategy. Work with Finance and Project Management to ensure our reporting provides the visibility necessary to make informed decisions. Bring a neutral, objective lens to problem solving, balancing competing priorities and helping teams align around shared outcomes. What You Bring: 10+ years of experience in Operations, Resource Management, or Business Strategy, with at least 5 years in a senior leadership role. Proven experience scaling processes, teams, and systems in a complex, creative, or technology-driven organization. Exceptional analytical and strategic skills with the ability to translate data into insight and insight into action. Deep understanding of operational frameworks and performance metrics. Strong leadership and collaboration skills. You know how to align diverse teams and personalities toward a shared goal. Comfortable making decisions in ambiguity and guiding others through change. A builder mindset - always looking for smarter, simpler, more sustainable ways to get things done. Equal opportunity employer Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways We’re an equal opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent, and we’re proud of our global perspective. #J-18808-Ljbffr