Manager Patient Support Services

**Position**:Manager, Patient Support Services (Hospitality and Environmental Services)

**Status**:Permanent, Full-Time

**Department**:Patient Support Services - Mississauga Hospital & Queensway Health Centre

**Posted Date**:Thursday May 15, 2025 - Friday June 6, 2025 closes at 11:59pm EST

**Salary per Annum**:$98,100.00 -$ 147,100.00 (salary band placement to commensurate with experience)

A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team

**Position Overview**

We are seeking a talented and motivated leader to fill a key position within our Patient Support Services team. As the Manager, Patient Support Services you will empower Hospitality and Environmental Services professionals across the Mississauga Hospital & Queensway Health Centre to deliver exceptional guest experiences and be the face of caring, proactive customer service on a tight-knit team. You will be the lead in ensuring the highest levels of cleanliness, safety, and hospitality for all patients and employees. The Manager will provide inspiring, action-oriented leadership that fosters consistency, results, and personalized service across our organization.

**Leadership Responsibilities**
- Complies with all Trillium Health Partners Human Resources protocols and all requirements of regulatory bodies, the collective agreement, and accrediting agencies
- Evaluates ongoing activities to ensure effective use of resources
- Recruits, coaches, mentors, evaluates, and manages the performance and development of staff
- Participates in Human Resource planning process, discipline, and union related activities
- Demonstrates and promotes the culture, values, and management philosophy of Trillium Health Partners
- Takes responsibility for developing, communicating, and gaining commitment to broad organizational goals
- Cultivates a learning organization by encouraging knowledge-sharing and team development
- Builds collaborative relationships with clients, customers, and employees, and promotes teamwork
- Demonstrates broad understanding of financial management principles to direct organizational goals
- Maintains cost control in accordance with budget and participates in budget-planning and variance analysis
- Responsible for attainment of financial goals
- Fosters an environment that encourages fiscal responsibility
- Establishes and maintains effective working relationships with Trillium’s management, patients, residents, customers, employees, contractors, suppliers, and the community to ensure customer satisfaction
- Ensures that employees demonstrate an orientation toward providing exceptional experiences for customers
- Ensures compliance with standards from Trillium Health Partners and health regulatory agencies
- Recommends implementation of new technologies and equipment, and ensures safety and quality assurance standards have been attained
- Fosters alliances and promotes networking to enhance knowledge and best practice trends for Hospitality and Environmental Services
- Performs his/her job according to safe work practices by following instructions and using equipment provided
- Actively participates in Health and Safety programs by undergoing safety training/education
- Ensures all required equipment and protective devices are used in the prescribed manner
- Investigates and responds to all incidents and hazardous conditions promptly, completes and submits reports on time, and ensures corrective actions are taken as appropriate
- Ensures employees participate in workplace Health and Safety training/education

**Qualifications**
- Degree and/or College Diploma in Business, Hospitality and/or Environmental Services Management or equivalent preferred
- Minimum of 5 years’ demonstrated management/leadership experience in hospitality-related services in a large, unionized, health care-related environment
- Proven knowledge and expertise in standard housekeeping and infection prevention and control (IPAC) practices, including familiarity with PIDAC Best Practices
- Working knowledge of hospital codes and medical waste management within a health care setting, including sharps disposal, nuclear and hazardous waste, and Transportation of Dangerous Goods
- Ability to write business letters, summaries, and reports using prescribed format and conform to all rules of punctuation, grammar, diction, and style
- Demonstrated knowledge and e