Customer Service
7 days ago
About Us
We are a stairs and railings company specializing in high-quality custom work for residential and commercial projects. We’re looking for a reliable and motivated Customer Service & Operations Associate to join our team. This position combines customer service, quoting, and warehouse/material coordination.
About the Role
This role is ideal for someone who enjoys working in a small team environment, communicating with customers, and keeping things organized behind the scenes.
Key Responsibilities
- Greet and assist walk-in customers in the store
- Gather project details and prepare quotes using provided templates
- Follow up with customers about quotes, orders, and payments
- Coordinate with suppliers for material orders and pickups
- Prepare materials for customer pickups or installation crews
- Keep basic inventory and product organization in the warehouse
**Qualifications**:
- Previous experience in customer service, sales support, or office/operations roles
- Strong communication and organizational skills
- Valid driver’s license (for occasional supplier pickups or deliveries)
- Ability to lift up to 40 lbs occasionally (for small material handling)
- Knowledge of construction, stairs, or millwork is an asset but not required
Pay: $19.00-$22.00 per hour
Expected hours: 35 per week
Work Location: In person
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