Online Shopping Assistant

2 weeks ago

Toronto, Canada Pet Republic Corp. Full time

Responsibilities:

- Order Assistance: Guide customers through the online ordering process, including account setup, order placement, modifications, and cancellations.
- Problem Resolution: Address and resolve issues related to orders, shipping, payments, and returns in a timely and professional manner.
- Product Knowledge: Maintain up-to-date knowledge of products, services, and policies to effectively address customer concerns.
- Technical Support: Help customers troubleshoot issues with the online platform, including navigating the website and accessing account features.
- Data Management: Accurately log customer interactions, order details, and resolutions in the system.
- Feedback Collection: Gather customer feedback on their shopping experience to improve services and identify potential areas for enhancement.
- Team Collaboration: Work closely with other departments, such as inventory, shipping, and marketing, to resolve customer issues and improve processes.

**Required Work Experience**:

- Previous experience in customer service, online shopping support, or a similar role (1-3 years preferred).
- Familiarity with e-commerce platforms and order management systems is an asset.
- Experience with CRM (Customer Relationship Management) tools is beneficial.

**Required Skills**:

- Strong communication skills, both written and verbal.
- Excellent problem-solving and multitasking abilities.
- Patience and empathy when dealing with customers.
- Attention to detail and accuracy in handling orders and information.
- Basic knowledge of online payment systems and troubleshooting techniques.
- Ability to adapt to changing processes and policies in a fast-paced environment.

**Required Education**:

- **High School Diploma or Equivalent** (mandatory).
- A diploma or degree in Business, Communications, or a related field (preferred but not required).
- Training in customer service, e-commerce, or relevant software tools (an asset).

**Job Types**: Full-time, Permanent

Pay: $23.44-$28.20 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Shift:

- 8 hour shift

Work days:

- Monday to Friday
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- sales: 1 year (preferred)

Licence/Certification:

- Serving It Right (preferred)

Work Location: Hybrid remote in Toronto, ON

  • Specialist, Online Shopping Experience, Pc Express

    6 days ago

    Toronto, Canada Loblaw Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online...

  • Shop Assistant

    1 week ago

    Toronto, Canada WILLOWBROOK K4 LTC Full time

    Job Overview: We are seeking a Shop Assistant to join our team. As a Shop Assistant, you will play a crucial role in providing excellent customer service and supporting the daily operations of our shop. This is a great opportunity for someone who is organized, detail-oriented, and enjoys working in a fast-paced retail environment. Duties: - Assist customers...

  • Pet Shop Assistant

    5 days ago

    Toronto, Canada Wholesome Canine Full time

    **Company description** Wholesome Canine is a health and wellness shop for dogs and cats. **Job description** (Hours/week dependent on your preference) Wholesome Canine is a true health and wellness space for dogs and cats. We pride ourselves on providing excellent customer service and knowledge of all things canine/feline (diet, training, and...

  • Shop Assistant

    5 days ago

    Toronto, Canada Classic Fire + Life Safety Full time

    Company description IT STARTED WITH A COMMON MISSION - TO PROTECT PEOPLE This mission is the reason why two organizations joined forces in 2021 to create Classic Fire & Life Safety - comprising the strength of all partners, united in one, clear mission. In June 2021, Classic Fire Protection and FCFP began a journey to come together to create a new,...

  • Machine Shop Assistant

    1 week ago

    Toronto, Canada York University Full time

    **Purpose**: The Machine Shop Assistant provides support to the Machine Shop in the Bergeron Centre. The Machine shop is available to all Lassonde students and researchers and allows individuals to conduct their machining and fabrication needs. This space allows for undergraduate students to be trained on equipment and become competent in the machine shop...

  • Assistant, Personal Shopping

    2 weeks ago

    Toronto, Canada Holt Renfrew Full time

    Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and...

  • Shop Assistant

    6 days ago

    Greater Toronto Area, Canada Atlas Dewatering Corporation Full time

    **General Labourer** Atlas Dewatering Corporation, established in 1946, has well over sixty years’ experience in the construction industry and is a leader in construction dewatering and environmental groundwater/surface water management. Atlas also specializes in bypass pumping systems, providing pump rentals, sales and service. We pride ourselves on...

  • Cashier/shop Assistant

    2 weeks ago

    Toronto, Canada AT Jayy's Cheers Convenience Full time

    A Cashier/Shop Assistant is an integral part of the team here _AT JAYY'S CHEERS CONVENIENCE_. In this position you will be responsible for the following: **ROLES AND RESPONSIBILITY** - Customer Service:_ - Greet and assist customers with a friendly and approachable attitude. - Address customer inquiries and resolve issues promptly. - Ensure a positive...

  • Hiring Server Assistants

    2 weeks ago

    Toronto, Canada Añejo Restaurant Full time

    **AÑEJO RESTAURANT - CF SHOPS AT DON MILLS** Bienvenido to Añejo, the home of Canada’s Largest Selection of Tequila. Saying that we’re passionate about tequila is an understatement. We’re tequila experts. For years we’ve pursued our assortment, learning about Mexican culture along the way. We’ve acquired knowledge of fresh-made Mexican cuisine...

  • Automotive Service Operations Instructor

    2 weeks ago

    Toronto, Canada Automotive Training Centres - Toronto Full time

    **AUTOMOTIVE INSTRUCTOR for our **_**Automotive Service Operations Program**_ The Automotive Training Centre (ATC) was created in 1984 and since that time has helped thousands of graduates realize their dream of a career in the automotive field. With 4 successful campuses across Canada, Automotive Training Centres offers full and part-time programs on...