Assistant Service Manager

1 week ago

North Vancouver, Canada Cam Clark Ford North Vancouver Full time

_**An excellent opportunity with a quickly growing, dynamic business **_

The Cam Clark Auto Group is seeking an **Assistant Service Manager **for our **Cam Clark Ford **located in **North Vancouver, BC.**

With over 16 dealership and car service locations stretching across Alberta, British Columbia, Montana, and California, the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well

**You will be accountable for**:

- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Helping to train new employees in company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Other duties as assigned.

**To be successful in this role, you must have**:

- A valid driver’s license and clean driver abstract.
- Three to five years experience as an Assistant Service Manager or in a similar role.
- Excellent leadership, communication, sales, and customer service skills.
- Strong industry knowledge.
- Attention to detail, prioritization skills, and time management.

**Job Types**: Full-time, Permanent

Pay: $85,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

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