In-flight Service Cabin Experience Publication Manager

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The incumbent will be responsible for managing and maintaining the content of IFS service publications and will provide guidance to IFS Bases and cabin crew on matters relating to IFS service publications. Responsible for ensuring the accuracy of onboard announcements to meet regulatory requirements while maintaining brand consistency and tone.

**Responsibilities**:

- Manage the Onboard Announcement Manual - Pub 378, including revisions in partnership with Marketing, Cabin Operations Standards and all relevant stakeholders.
- Ensure all communication for IFS service publications are translated and approved by Linguistic Services. Proof-read and conduct quality assurance verifications.
- Manage Onboard Announcement Manual printing process.
- Oversee the full lifecycle of Publication 378, including planning, editing, stakeholder consultation, and finalization.
- Coordinate updates with Marketing, Cabin Operations Standards, Safety, Brand, and other key stakeholders to reflect service changes, regulatory updates, new routes, and fleet-specific needs.
- Ensure content clarity, accuracy, and alignment with corporate messaging, tone, and safety standards.
- Maintain version control and a formal change management process.
- Oversee the production and distribution of all printed onboard announcement materials.
- Liaise with internal print services and external vendors to ensure timely delivery, high quality, and language accuracy.
- Implement** cost-saving initiatives**, including:
- Reducing print volumes through usage-based forecasting and print-on-demand models.
- Consolidating materials where possible to reduce page count and weight.
- Aligning print schedules with content update cycles to avoid unnecessary reprints.
- Transitioning to digital formats where operationally feasible (e.g., tablets, ePUB).
- Reviewing material specifications (e.g., recycled/lighter paper stock) and shipping methods for greater efficiency.
- Negotiating bulk pricing and logistics improvements with suppliers.
- Ensure the quality, development and improvement of IFS service publications and communication initiatives in partnership with Corporate Communications.
- Create and issue Globe & Flight Messages for operational changes as required
- Manage content revisions of bilingual and route language publications
- Coordinate content revisions in English and French and oversee the integration of translations into the final publications.
- Work closely with Language Services to ensure translations are accurate, culturally appropriate, and legally compliant.
- While not translating directly, ensure all updates are properly formatted and integrated within the publication.
- Manage route-specific language additions (e.g., Japanese, Spanish, German) where applicable, in collaboration with regional teams.
- Manage document uploads into ePUB, S4A, Orlando, Aeronet, and Globe (and other equivalent platforms).
- Oversee and coordinate the upload of finalized publications to platforms such as ePUB, S4A, Orlando, Aeronet, and Globe.
- Depending on the system, either perform uploads directly or manage delegated resources responsible for execution.
- Ensure version accuracy and platform consistency across all access points for crew and operations.
- Manage IFE seat messaging, crew guidelines, and pre-recorded announcements in collaboration with relevant stakeholders.
- Collaborate with IFE, Brand, and Product teams to manage and update seat-back messaging and customer-facing announcements.
- Oversee the content and accuracy of pre-recorded announcements (audio/video), including seasonal and promotional updates.
- Support the development and upkeep of IFE-related crew guidelines and tools (e.g., how and when to trigger certain messages).
- Manage & maintain relevant announcements into Air Table for OBX updates
- Manage the AirTable database used to track all onboard announcement content for OBX (Onboard Experience) updates.
- Tag and organize announcements by aircraft type, route, language, and version to support timely updates and audit readiness.
- Ensure alignment between database records and actual published content across print and digital channels.
- Analyze route language data such as customer profiles, point of sale & crew/customer feedback
- Collaborate with Crew Planning on a monthly basis to determine route language assignments.
- Organize quarterly Governance Committee meetings, track improvement initiatives, and document action logs.
- In collaboration with Corporate Communications, develop innovative communication methods, including podcasts, interviews, videos, Globe TV, etc.
- Research and organize details of relevant topics for cabin crew and write articles to publish in the IFS News and Service Di