Operations Supervisor

2 weeks ago

Kingston, Canada WASTE CONNECTIONS OF CANADA Full time

**Waste Connections of Canada** is a leader in non-hazardous solid waste management in North America is looking for an **Operations Supervisor** to support our team in **Kingston, ON**. We are looking for an innovative, creative and proactive individual capable of creating change and driving results. Your success in this role is dependent on how hard you work, how well you communicate and your ability to lead. **Address: 1150 Gardiners Rd Unit 7, Kingston, ON, K7P 1R7** As an **Operations Supervisor **you will be responsible to monitor all aspects of assigned collections crew to achieve safety, service and productivity metrics are being met. **Essential Duties and Responsibilities** - At the forefront of each day maintain safety awareness, coaching & training in order to minimize accidents & injuries - Observe and coach staff to ensure that they provide excellent safe efficient service on each assigned collection route/area. - Responsible to oversee all aspects of day to day operations for 10 - 15 drivers. This includes payroll confirmation, drive-cam review & fitness for duty. - Resolve customer complaints and follow up to ensure customers are satisfied. - Monitor collections, breakdowns, any damage complaints, and customer service delivery to ensure no missed calls or customers. - Respond to spills in compliance with company policies and environmental regulations. **What you’ll bring to the table** - Excellent customer service skills. Must be able to defuse a situation and deal with upset customers effectively and professionally. - Organized and able to meet tight timelines. - Good communication skills to uncover issues to seek win/win solutions and effectively deal with other team members, customers (internal and external). - Good computer skills. - Familiarity with routing, logistics or industry terminology is an asset. - Team player keeping the overall collections as the final daily goal. - Safety training experience. - Must be able to coach, mentor and discipline direct reports. - Previous experience supervising in a unionized environment is an asset. - Class DZ license **What we offer**: - Excellent benefits package (including medical, dental, vision etc.) - Employer matched RRSP contributions. - Training and Career Development & Advancement programs/opportunities. - A Fun and Friendly work environment. Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture. **Our compensation package is competitive and comes with excellent benefits. **You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more. **APPLY TODAY Be part of a great team** - Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer_ **Benefits**: - Dental care - RRSP match Flexible Language Requirement: - English not required Schedule: - 10 hour shift - Day shift - Monday to Friday **Experience**: - supervisory: 1 year (preferred) - waste: 1 year (preferred) Licence/Certification: - DZ/AZ (required) Work Location: In person

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