Cafe Supervisor, Mink Chocolate Shop

7 days ago

Vancouver, Canada Terminal City Club Full time

ABOUT TCC & MINK CHOCOLATE SHOP

Terminal City Club (TCC) is Vancouver’s Premier Private Members Club. As a ‘Platinum Club of the World’ and one of Boardroom Magazine’s ‘Distinguished Clubs’ with ‘Iconic’ status, we create a welcoming atmosphere for our members and guests with the opportunity to forge new business connections, host clients, entertain friends, keep fit and relax.

Mink Chocolate Shop is an award-winning destination for chocolate lovers, offering an exquisite selection of handcrafted chocolates, confections, and beverages. With a commitment to quality and creativity, Mink provides a delightful experience for both members and customers seeking indulgent treats and unique gifts.

Our team of service professionals take care of our members and in turn, we take care of our team. For our employees, we thrive in a team oriented, member-first environment, offering competitive wages, extended benefits & pension, Club Fund bonus, staff events, development opportunities, hot meals daily, easy access to transit and more If this sounds like a place you would like to be a part of, this opportunity may be for you.

ABOUT THE ROLE

As a Café Supervisor, you will play a pivotal role in ensuring the smooth operation of our food and beverage service, leading a team of passionate individuals, and maintaining high standards of quality and customer and member satisfaction. You have a strong background in hospitality management, excellent leadership skills, and a passion for delivering memorable experiences.

JOB RESPONSIBILITIES
- Supervise and train a team of Food & Beverage Attendants, providing guidance, support, and feedback to ensure exceptional service and performance.
- Delegate tasks, monitor productivity, and provide feedback to ensure exceptional service.
- Provide exceptional customer service, resolving issues promptly.
- Monitor and improve customer satisfaction levels, implementing strategies to address areas for improvement and exceed customer expectations.
- Ensure food and beverage preparation meets quality and safety standards.
- Collaborate with the management team to develop new menu items, seasonal offerings, and promotions to drive sales and customer engagement.
- Manage inventory levels, order supplies, and minimize waste to optimize profitability and minimize expenses.
- Conduct regular inspections to maintain health and safety compliance.
- Coordinate cleaning and maintenance schedules.

REQUIRED SKILLS AND EXPERIENCE
- Previous experience in food and beverage management, preferably in a café, bakery, or similar environment.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team to achieve excellence.
- Excellent customer service skills, with a friendly and approachable demeanor and a commitment to exceeding customer expectations.
- Knowledge of food safety and sanitation regulations, with a focus on maintaining a clean and hygienic environment.
- Strong organizational and problem-solving abilities, with the ability to multitask and prioritize in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.

Pay: $19.55 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Tips

Work Location: In person

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