Manager, Compliance

2 weeks ago

Vancouver, Canada Insurance Council of BC Full time

**About the Insurance Council**

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

**The Opportunity**

The Manager, Compliance manages the Insurance Council’s complaints, breaches of Council Rules, and other compliance reviews while providing ongoing training and guidance to staff to ensure these compliance reviews are handled in a timely and proper manner.

**Why Work for the Insurance Council?**

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
- We offer a comprehensive health and dental plan.
- Work-life balance.
- This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
- Professional development.
- Equitable employment opportunities.

We have established health and safety practices to limit exposure to COVID-19, including a vaccination requirement for all staff.

**Who We’re Looking For**

**Duties and Responsibilities**
- Assigning and guiding complaint files.
- Reviewing and approving rule breach reports, and external file communications.
- Working with legal counsel and staff in preparation of Committee/Council meetings, precedents, hearings and any related reports and decisions.
- Developing and managing departmental budget including expense management and variance forecasting.
- Establishing work procedures and standards to improve efficiency and effectiveness of assigned operations, including assisting other departments with procedural changes to maximize departmental effectiveness.
- Liaising with Council staff, Council members, legal counsel, regulatory bodies and other stakeholders.
- Providing advice to Council and its Committees within area of responsibility.
- Monitoring activities in industry and other jurisdictions to keep abreast of changes that may impact areas of responsibility.
- Providing training and acting as an advisor department for processes and systems as required.
- Leading strategic initiatives within areas of responsibility and participating in corporate projects as required.
- Overseeing timeliness, monitoring and reporting on service delivery within areas of responsibility.
- Oversight of resource management within department.
- Managing staff reports including hiring, performance management, compensation review, and termination if necessary.

**Qualifications**
- Post-secondary education, such as a university degree in business administration.
- Minimum 5 years of experience in regulatory setting along with 2 years of management experience.
- Experience reviewing complaints, rule beaches and providing updates
- Experience with case management and hearing preparation
- Excellent collaborator and relationship builder

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