Director, Quality, Patient Relations

**General Posting Information**

**POSITION**:

- Director, Quality, Patient Relations & Safety IPAC

**CONDITIONS**:

- Full-time

**HOURS**:

- Approximately 75.0 Bi-weekly Hours

**SHIFTS**:

- Days / Admin. On Call

**WAGE RANGE**:

- Scale Minimum Maximum
- NONU $77.27 $93.66

**About Queensway Carleton Hospital (QCH)**

QCH is a recognized healthcare leader delivering leading and innovative approaches to patient care. Progressive and agile, we collaborate with our partners to respond to the region's most pressing healthcare challenges through advanced clinical programs and seamless system of care that put the patient and family at the centre of patient care.

With over 2,700 staff, 400 physicians, 300 volunteers and an operating budget of $300M, our 355-bed hospital is situated in one of the fastest growing catchment areas in Canada, serving a population of over 500,000 people in West-Ottawa and the surrounding Ottawa Valley.

Since 1976, Queensway Carleton Hospital has grown nearly five-fold, and has become highly respected for its people, culture, performance, and delivery of exceptional care. Our people pride themselves on continuous improvement and delivery of our cornerstone programs, including: Emergency, Childbirth, Geriatrics, Mental Health, Rehabilitation, Medical and Surgical Services, and Critical Care, as well as cancer care, dialysis and orthopedic services, for which Queensway Carleton Hospital is a regional host. As a patient-centred hospital, an active Patient and Family Advisory Council sits on many hospital committees, helping to ensure that the voice of the patient is truly embedded in our care.

**ABOUT THE ROLE**

Reporting to the Vice President, Patient Care and Chief Nurse Executive (CNE), the Director, Quality, Patient Relations & Safety, IPAC is a key member of the QCH leadership team and has corporate responsibility for setting and achieving the long and short-term operational, clinical, financial, quality, and utilization/effectiveness goals for their portfolio. They are responsible for strategically directing the planning, development, implementation, maintenance, and evaluation of the QCH quality improvement, quality assurance, risk management, client experience, clinical education and infection prevention and control (IPAC) programs.

Leveraging their strong financial acumen and working collaboratively across departments, the incumbent will work with clinicians, clinical leaders, and staff to consistently monitor and improve how the Hospital provides high-quality patient care. Building and maintaining an operational and people strategy that fosters development in their team will be paramount to advancing this integral component of the QCH True North strategic plan.

This role requires a full-time, on-site presence and will provide clinical leadership, conscientious change management, and strategic direction for this group.

The incumbent will be a strategic leader in ensuring the quality; patient experience; and IPAC practices of the Hospital are integrated into QCH’s strategic direction.

**EDUCATION**& EXPERIENCE**

QCH is looking for a talented and respected clinical leader who is passionate about healthcare and innovative solutions, ideally with a combined background in leading quality, patient experience and IPAC teams in a healthcare environment. The successful incumbent is a confident leader with strong understanding of clinical workflows, excellent communication, training, and presentation skills, with the ability to influence leaders through sound analysis and strategic recommendations.

They will have successfully completed a Master’s Degree in a Health-related program of Study and have 5+ years progressive experience in healthcare/healthcare management.

**PREFERRED**
- Director+ experience
- PROSCII certification
- Project Management Professional Designation (PMP)
- Experience working with Epic

**Please note that according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.**
- Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We