Director, Patient Care Services

1 week ago

Ottawa, Ontario, Canada e55d9989-4c21-4d0b-91ad-8ca20701dd44 Full time $120,000 - $180,000 per year

Our current hybrid model requires employees to work on-site three days per week. This schedule supports collaboration while offering flexibility. Please note that on-site requirements may change at any time based on operational needs.

Reporting to the Executive Director, this role provides strategic and operational leadership to deliver high-quality, patient-centered care. The Director uses data-driven decision-making and effective communication to align initiatives with organizational goals and evolving healthcare priorities.

Duties:

  • Remove barriers, streamline workflows, and drive efficiency.
  • Ensure trauma-informed, patient centered services align with clinical standards.
  • Develop and execute long-term plans to improve outcomes, access, and equity.
  • Oversee budgets, optimize allocation, and ensure financial sustainability.
  • Build partnerships internally and externally to enhance care pathways and system level improvements.
  • Workforce planning, recruitment, onboarding, performance and engagement.
  • Align communication strategies with hospital guidelines for clarity, transparency and engagement.
  • Uphold laws, regulations, and ethical standards.
  • Drive organizational initiatives, innovation, and continuous improvement.
  • Identify and manager operational, financial, and reputational risks.
  • Coach leaders, support succession planning, and foster new growth.
  • Promote collaboration with academic partners.

Qualifications:

  • Master's degree or equivalent in a health care related field.
  • Successful completion of a program in long-term care home administration or management that is a minimum of 100 hours in duration of instruction time, or is enrolled in such a program and completes the program within 24 months of being hired.
  • Minimum 10 years in related healthcare field, including at least 5 years in management.
  • Direct experience working with clients and families in Geriatrics and Long Term Care co-design and evaluation.
  • Experience working in Geriatrics and Long Term Care.
  • Registration with relevant Professional Association of College.
  • Knowledge of clinical service delivery, budgeting, workforce planning and performance management.
  • Experience with environments and collective agreements.
  • Proficient in strategic planning, program evaluation, quality improvement, and operational analytics.
  • Familiarity with Clinical Informatics and digital health solutions.
  • Expertise in patient and workplace safety protocols.
  • Ability to navigate provincial health networks and academic health science centers.
  • Strong leadership and team management skills.
  • Proven leadership in managing integrated clinical operations.
  • Effective communication skills.
  • Strategic planning expertise.
  • Strong financial acumen to oversee budgeting.
  • Expertise in quality improvement.
  • Demonstrated success working collaboratively within interdisciplinary and cross-functional teams in unionized environments.
  • Excellent interpersonal and coaching skills.
  • Ability to lead and motivate groups.
  • Ability to ensure adherence to patient and workplace safety.
  • English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is preferred.

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