Security Dispatcher

1 week ago

Edmonton, Canada GuardTeck Full time

Security Dispatcher Guardteck Security is looking for friendly, outgoing, and experienced **Control/Dispatch Office Operators **to join a High-Profile Security Team in Edmonton. The shift times will be from Monday to Friday, 0730 to 1630 (1 hour lunch) **Position Duties**: - Monitor security and fire systems; including but not limited to the access control and CCTV Systems and fire panel/fireworks systems - Receive notifications of security incidents and issues from all departments - Relay notifications of incidents, issues etc. to the appropriate departments - Dispatch security officers to investigate alarms and respond to incidents, escalate as procedures states and to the best of own judgement (Liaising with Supervisor) - Notify emergency services to ensure services have immediate access to the location - Monitor the performance of security system elements and report deficiencies to Security Supervisor - Track the location and activities of all security officers assigned to their shift - Communicates with the Supervisory team any concerns and process improvement ideas or other opportunities for improvement to the team. - Performs other duties as required **Skills & Qualification Requirements**: - Valid AB Security License - Security Monitoring experience**:Minimum of 1 year experience** as security operations center operator/security desk monitoring officer/dispatch officer in executive or high-profile corporate buildings. - Communication Skills: Exceptional verbal and written communication capabilities and capable of accurately capturing and relaying information - Communication Skills: Able to critically think and multitask at a high level. - Able to keep a calm, cool and professional demeanour at all times, especially during emergency situations. - Excellent Customer service skills - Comfortable working in a team environment - Computer literacy: Minimum of intermediate level competency with Windows-based computer systems and Microsoft Office (Outlook, Word, Excel, Teams) software. Guardteck is a B.C.owned and operated security firm providing professional security services throughout Western Canada. Founded over 10 years ago on the values of hard work, loyal clients and a strong team, Guardteck continues to grow and exceed client expectations with a "Safety Through Customer Service Excellence" approach to security services. Our strength as a company is built upon the investment in our staff, and as we grow, our staff grows with us. Come be a part of our team and grow with us. Enjoy access to employee perks that are geared to show our employees that we value their service and are continually looking for new ways to improve your experience with the company.

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