Receptionist - Fertility

**About Twig Fertility**

We’re Twig - a new fertility clinic in Toronto.

Our modern space brings a new definition to what healthcare can look like in Canada. Together with our in-house IVF lab and pharmacy, we offer the full range of fertility services all in one beautiful place.

We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike.

As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manner. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach - all supported by a tech-enabled platform that makes accessing care easier than ever.

We are looking to grow our care team If you are looking to be part of a dynamic and diverse group and are passionate about evolving patient-centred care in fertility, let’s chat.

**Your impact**
- Act as the front-line of the business and set the tone for the Twig experience
- Deliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environment
- Find new opportunities and efficiencies for our clinic and patient operations through time management, prioritization and critical thinking
- Use empathy and compassion combined with strong communications to enable patients to feel heard and supported

**Your responsibilities**
- Greet and check-in patients upon arrival to the clinic
- Answer phones and triage calls as needed
- Manage eFaxes
- Transcribe patient results
- Process patient payments
- Order clinic supplies
- Assist with cleaning throughout the clinic as needed
- Assist with general administrative duties/coverage as needed

**Your experience**
- Previous related experience in a medical or clinical office environment
- Successful completion of a post-secondary certificate or diploma in Medical Administration or equivalent (preferred)
- Strong interpersonal skills and a high degree of discretion
- Effective communication skills
- Must enjoy learning and interacting with people of all backgrounds
- Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples
- Excellent time management and attention to detail
- Highly effective organizational skills, flexibility, and adaptability
- Proficient in Microsoft Office or equivalent
- Experience working within an EMR and/or CRM (preferred)

**Your schedule**
- Full time
- Monday - Friday 7:00AM-3:00PM
- Weekend rotation (Saturday 7:00AM-3:00PM) and holidays as needed

**Perks and Benefits**

At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being.

**In order to protect our patients and our employees, all Twig staff are required to be fully vaccinated against COVID-19.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: One location