Water System Service Technician

The **Field Service Technician III** is responsible for the high-level installation, service, preventive maintenance, diagnostics, and removal of Kinetico water softeners, reverse osmosis systems, UV filtration, and related equipment. This role includes direct customer interaction, technical sales support, and mentorship to junior technicians. The technician ensures each system operates optimally while upholding the company's reputation for professionalism, safety, and quality.

**Compensation**:Non-exempt hourly pay based on experience. OT and Performance Bonus eligible.

**Travel**: 100% local travel

**Location: Bolton, Canada**

**Field Service Technician Responsibilities**:
1. Executes all processes and procedures related to product installations, utilizing various software tools and mechanical devices to record data.
2. Assists with complex installations and escalated service requests.

3. Manages the customer relationship by effectively explaining the installation, repair, or replacement work being performed.

4. Ensures that payment terms have been complied with prior to service work being performed.

5. Provides professional technical service and repair work at residential and commercial locations.

6. Identifies and converts sales opportunities for add-on products and services.

7. Executes all documentation required for the customer, and for corporate record and data management.

8. Provides support and guidance to the Field Service Technician team for escalated questions and best practices on installations and service.

9. Maintains a clean and safe work environment, including company vehicle, company tools, and spare parts inventory

10. Accurately complete service reports, maintenance logs, and compliance records, ensuring all information is up-to-date and accessible.
- This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role._

**What you will need to succeed**:
**_ Education & Qualifications:_**
- High School Diploma or equivalent required.
- 3+ years of technician experience or relative experience required.
- Completion of Residential Pro, Residential Master, and Commercial Master academies.
- Valid drivers’ license and a clean driving record.
- Plumbing experience and skills (soldering); plumbing certification a plus.
- Ability to work in a fast-paced environment and show initiative.
- Strong work ethic, self-motivated, action and goal oriented.
- Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.
- Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
- Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
- Professional image, outstanding customer relations skills, and comfortable talking to customers about product and payment options.
- Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
- Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.
- Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.

**_ Competencies:_**
- Reduces number of customer call-backs.
- Meetings upselling sales goals.
- Follows procedures and accurately documents results.
- Produces high quality of work and customer service.
- Customer satisfaction scores and feedback.
- Accuracy and completeness of service documentation.
- Vehicle/tool/inventory upkeep and accountability.

**_ Physical Effort and Work Environment_**
- Frequent standing, walking, bending, pushing and reaching
- Frequent lifting of up to 50 pounds and maneuvering up to 100 pounds with a dolly
- Frequently exposed to oil and noise
- Exposure to heat or cold due to seasonal changes

**Why Join Kinetico**:

- Medical, Dental, Vision and Prescription Drug Insurance Coverage
- Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
- RRSP Contribution
- Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
- Wellness Program
- Educational Assistance Reimbursement Program

**Our Commitment and Difference**:
Founded in 1970, Kinetico pioneered the development of non-electric, fully automatic water treatment systems. In the years since, we have grown into a global company of independent Kinetico water experts and international distributors serving more than 100 countries. We offer complete water systems that deliver only the highest quality water for general use and drinking. We back every piece of our equipment with industry-leading warranties. Our approach reflects our deep commitment to preserving and conserving fresh water, one of our planet's most precious and endangered natura