End User Technical Support Specialist

7 hours ago

Toronto, Canada Cineplex Full time

Work location:
Home Office 1303 Yonge St

City:
Toronto

What you will do:
End User Technical Support Specialist

Work from the Cineplex corporate head office at 1303 Yonge Street, Toronto (Yonge and St. Clair) 3 days per week.

The End User Technical Support Specialist role is responsible for providing day-to-day 2nd level support as well as assisting in the deployment of new theatre and corporate systems.

Key Responsibilities:

- Address and resolve issues escalated by our 1st level helpdesk (Cineplex Call & Monitoring Centre) from our Theatre / LBE & Head & Regional offices. Providing support to users in person as well as remotely using various software tools.
- Work closely with internal IT resources and third-party vendors in resolving Hardware / Software issues.
- Participate in system deployments including POS rollouts /upgrades, PC/laptop upgrades, printer replacements and network upgrades.
- Participate as a Technical resource / product expert as part of a wider PMO group
- Design, develop and deploy secure baseline images of Windows & Apple operating system tailored for specific hardware configurations to ensure the organization’s 10,000+ assets remain manageable and further scalable of baseline images required.
- Education and Certification:

- University / College education in a computer related course of study or equivalent experience required.
- Experience:

- Experience with POS system support would be an asset
- 3-5 years of I.T. related, Help Desk or End Support.
- Experience with Vista POS Software would be an asset.
- Experience with automation Technology Altiris / End Point Manager / Wyse / JAMF / Powershell
- Knowledge Skills and Abilities:
- Must be proactive and possess strong interpersonal, customer service, communication, and organizational skills.-
- Must possess excellent writing and verbal presentation skills.-
- Must be self-motivated.-
- Must be able to handle multiple priorities and manage available resources accordingly in a fast-paced environment.-
- Manage and deliver small projects on time-
- Have proven analytical and problem-solving abilitiesInclusion & Diversity

Accessibility

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