Current jobs related to End User Services Specialist - Toronto ON MJ A - CI Financial Corp.
-
End User Services Specialist
4 hours ago
Toronto, Canada CI Financial Full timeEnd User Services Specialist • CI Financial Join to apply for the End User Services Specialist role at CI Financial. At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they...
-
End User Services Specialist
13 minutes ago
Toronto, ON MC G, Canada CI Financial Full timeLocation: Toronto, ON, CanadaDate Posted: Jan 28, 2026Requisition ID: JR3027DescriptionAt CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products...
-
End User Services Specialist
6 days ago
Toronto, Canada CI Financial Corp. Full timeDescription At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.End...
-
Principal, End User Services
20 minutes ago
Toronto, Ontario, Canada Intact (intactfc) Full timeOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
-
Manager, End User Services
2 weeks ago
Toronto, Canada Beanfield Technologies Inc. Full time**Our company**: We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of...
-
End User Compute Specialist — SCCM, Intune
4 hours ago
Toronto, Canada CI Financial Full timeA financial services company is seeking an End User Services Specialist to manage Microsoft Endpoint services, including SCCM and Intune. The ideal candidate will have extensive experience in supporting a Microsoft environment and thrive in a collaborative, evolving setting. This role emphasizes delivering innovation in end-user computing while ensuring...
-
End User Services, Technical Specialist
4 days ago
Toronto, Canada Interac Corp. Full time**End User Services, Technical Specialist** At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new...
-
End User Administration Specialist
7 days ago
Toronto, Canada CI Financial Corp. Full time**Description** At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing...
-
IT End-User Support Specialist
3 weeks ago
Toronto, Canada University of Toronto Full timeA leading educational institution in Toronto is looking for an IT Support Specialist to handle user requests and implement IT-related projects. The ideal candidate will have a Bachelor's in Computer Science and at least five years of relevant experience, including familiarity with Intune and Microsoft 365. This position offers a pay rate of $36.46/hour, with...
-
IT End-User Support Specialist
3 weeks ago
Toronto, Canada University of Toronto Full timeA leading educational institution in Toronto is looking for an IT Support Specialist to handle user requests and implement IT-related projects. The ideal candidate will have a Bachelor's in Computer Science and at least five years of relevant experience, including familiarity with Intune and Microsoft 365. This position offers a pay rate of $36.46/hour, with...
End User Services Specialist
2 hours ago
Description
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.
End User Engineering Specialist
The Systems Specialist (End User Engineering) is responsible for leading the technical implementation and operations of CI Financials End-User Technologies, including O365, MFA, Azure AD, End Point Technology and SSO technologies. This role will lead both innovation and continuous improvement as it relates to end-user technology services and technology. The End User Services Engineer will actively be engaged in process definition, developing best practices, growing service capacity, and improving quality while adhering to all company policies and procedures.
What You Will Do
- Lead large, complex projects with business and technology teams to deliver solutions aligned to changing business needs and strategies while considering existing End User experience requirements.
- Manage and optimize the Microsoft 365 environment as it relates to architecture and security.
- Accountable and responsible to lead technical discussions and provide recommendations on areas of service improvement and feasibility of technical solutions to ensure business requirements are aligned to solution scope and vision.
- Develop and maintain technology roadmaps to ensure solutions remain leading edge in terms of functionality, security, performance and availability.
- Maintain and optimize On-Premises and Azure Active Directory environments including Group Policies.
- Provide day-to-day engineering support for multiple messaging and collaboration technologies such as Active Directory, Exchange Online, Microsoft Teams, Voice, SharePoint Online and other Office 365 workloads.
- Develop and improve procedures for managing the user endpoint environment. Define company standards to ensure consistent quality and reliability of services.
- Administers systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks.
- Lead Development and manage AV and Collaboration Room Technology.
- Liaison with appropriate third-party vendors as it relates to end-user computing technology.
- Monitor supporting systems to ensure maximum uptime and availability.
- Participate in the Major Incident Management process as the SME for End-User Engineering.
- Provide after-hours support based on the scheduled rotation.
What You Will Bring
Education/Training
- Post-secondary education in computers or related discipline, or equivalent work experience.
- Advanced Microsoft Certifications focused on Microsoft 365 and Mobility and Security are preferred or equivalent experience.
Experience
- Minimum 7 years of experience supporting and administrating a Microsoft Environment
- 5+ years of experience with configuring and supporting an Office 365 tenant including Exchange Online, SharePoint Online, Teams, OneDrive, etc.
- 5+ years experience with Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Windows and Mac platforms, Jamf, Group Policy Administration, and virtual desktops.
- 2-3 Advanced AV and Collaboration Technologies.
Knowledge, Skills, and Abilities
- Self-motivated, with a proven ability to motivate and inspire others.
- Proven ability to plan realistic process and solution designs requirements appropriate to identified risk scenarios.
- Must be a creative and strategic thinker, working comfortably in a highly collaborative environment and be effective in a constantly evolving environment.
- Must be naturally and innately curious, a lifelong learner, have a thirst for knowledge, and can remain calm and composed in times of uncertainty and stress, inspiring the same in others.
- Extensive experience supporting various Office 365 workloads such as Exchange Online, MS Teams, Enterprise Voice, SharePoint Online, OneDrive for Business, etc.
- Knowledge of identity management using Azure AD connect, ADFS and SSO technologies like SAML. Experience with Okta an asset.
- Strong knowledge of Azure Active Directory, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies.
- Expertise with Microsoft Endpoint Configuration Manager (formerly Microsoft System Center Configuration Manager). Knowledge of Microsoft Intune/Autopilot or any other major mobile device/application solutions a plus.
- Excellent knowledge/experience with desktop operating systems (Windows, MacOS)
- Technical and practical knowledge of PowerShell scripting for administration, automation of processes, and issue resolution
- Understanding of security technologies
- Ability to drive Continuous Service Improvement
- Excellent customer service skills with the ability to work with end-users to drive change
- Ability to work independently and with a team
- Strong written and verbal communication/presentation skills
What You Can Expect From Us
Our dedication to the Employee Experience at CI is aimed at supporting, empowering and inspiring our talented team through:
- Recognition & Compensation
- Training & Development
- Health & Well-being
- Communication & Feedback
