End User Services Specialist

End User Services Specialist • CI Financial Join to apply for the End User Services Specialist role at CI Financial. At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. The End User Services Specialist is responsible for assisting in the design, implementation and operations of CI Financial's end‑user computing technology. They are to work on delivering both innovation and continuous improvement as it relates to end‑user compute services. They are also to provide support and be able to interface with the relevant vendors to resolve issues related to Microsoft Endpoint Management technologies to support and enhance our enterprise desktop environment. This role focuses on SCCM (System Center Configuration Manager), Microsoft Intune, Group Policy, and vulnerability and patch management, ensuring all corporate endpoints remain secure, compliant, and efficiently managed. What You Will Do Manage the Microsoft Endpoint environment (SCCM and Intune) as it relates to architecture and security Provide and deploy solutions to vulnerability management while working closely to our Information Security and business teams Lead the design and implementation of computing solutions that deliver a high-quality experience for end-users Manage client facing GPOs Manage Single Sign On And MFA Solutions Lead Development and manage AV and Collaboration Room Technology Identify areas of continuous service improvement as it relates to end-user compute Provide third level support for end‑user computing technology Liaison with appropriate third‑party vendors as it relates to end‑user computing technology Ensure end‑user technology is patched and updated in accordance with CI standards Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library and Software Center Monitor supporting systems to ensure maximum uptime and availability Participate in Major Incident Management process as the SME for End‑user Compute Fine tune and optimize systems to ensure maximum performance benefits Provide after hours support based on the scheduled rotation. What You Will Bring Education and Training Post‑secondary education in computers or related discipline, or equivalent work experience. Advanced Microsoft Certifications focused on Microsoft 365 and Mobility and Security are preferred or equivalent experience. Experience Minimum 7 years of experience supporting and administrating a Microsoft Environment 5+ years of experience with configuring and supporting an Office 365 tenant including Exchange Online, SharePoint Online, Teams, OneDrive, etc. 5+ years experience with Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Windows and Mac platforms, Jamf, Group Policy Administration, and virtual desktops. 2-3 Advanced AV and Collaboration Technologies. Knowledge, Skills, & Abilities Self‑motivated, with a proven ability to motivate and inspire others. Proven ability to plan realistic process and solution designs requirements appropriate to identified risk scenarios. Must be a creative and strategic thinker, working comfortably in a highly collaborative environment and be effective in a constantly evolving environment. Must be naturally and innately curious, a lifelong learner, have a thirst for knowledge, and can remain calm and composed in times of uncertainty and stress, inspiring the same in others. Extensive experience supporting various Office 365 workloads such as Exchange Online, MS Teams, Enterprise Voice, SharePoint Online, OneDrive for Business, etc. Knowledge of identity management using Azure AD connect, ADFS and SSO technologies like SAML. Experience with Okta an asset. Strong knowledge of Azure Active Directory, Azure Information Protection, Information Rights Management, single sign‑on and multi‑factor authentication and related technologies. Expertise with Microsoft Endpoint Configuration Manager (formerly Microsoft System Center Configuration Manager). Knowledge of Microsoft Intune/Autopilot or any other major mobile device/application solutions a plus. Excellent knowledge/experience with desktop operating systems (Windows, MacOS) Technical and practical knowledge of PowerShell scripting for administration, automation of processes, and issue resolution. Understanding of security technologies. Ability to drive Continuous Service Improvement. Excellent customer service skills with the ability to work with end‑users to drive change. Ability to work independently and with a team. Strong written and verbal communication/presentation skills. What We Offer Modern HQ location within walking distance from Union Station Equipment Purchase Program Training Reimbursement Paid Professional Designations Employee Share Purchase Program (ESPP) Corporate Discount Program Enhanced group benefits Parental Leave Top‑up program Fitness membership discounts Volunteer paid Days We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further. Please submit your resume in confidence by clicking Apply. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at , or call 416‑364‑1145 ext. 4747. #J-18808-Ljbffr