Program Manager, Retail Communications

**Department**: Commercial - Operational Solutions

**Reports to**: Manager, Global Retail Calendar and Communications

**Location**:North Vancouver, BC or Remote.

**Your Opportunity at ARC’TERYX**:
As the Program Manager, Retail Communications you will lead the design and implementation of clear, engaging internal communications across our global Retail stores. Acting as a central point of contact for cross-functional partners, you will thrive in a fast-paced and dynamic environment, adept at meeting time-sensitive deadlines. With a growth mindset, you understand the crucial role communication plays in employee engagement and continuously seek innovative solutions. As the voice of our stores, you will empower teams and deliver digestible, clear content. You will cultivate growth and connectivity across the organization by engaging our stores through compelling storytelling and strong visuals.

Please note this is a temporary full-time role until April 30, 2026.

**Meet Your Future Team**:
The Operational Solutions team plays a critical role in supporting our organization’s operations, growth, and achievement of business goals. Operational Solutions is in service to the commercial-retail business and creates best-in-class guest experiences, store programming and processes. Our work enables the business to operate effectively, intentionally and scale for the future. You will be joining a high trust and high-performance team that has a deep commitment to results, relationships, and fun.

**If you were the Program Manager, Retail Communications now, here are some of the core activities you would be doing**:
- Sourcing and strategically planning communications and associated resources against the Retail Calendar to ensure stores receive the right information at the right time
- Developing impactful internal communications and resources for a global audience including (but not limited to) weekly publication, resources, videos, speaking notes, editorial stories and intranet posts
- Facilitating cross-functional collaboration to ensure communication strategies are integrated with other business functions and initiatives
- Partnering cross functionally to gain alignment and hold cross-functional teams accountable to meet milestones, specifically Product, (including Merchants, Allocations Teams, and Visual Merchandising teams), Brand Marketing, People & Culture, Finance, IT and Retail Training
- Working with translation and localization services to ensure communications can be scaled and shared globally
- Creating and executing project plans to drive internal engagement and deliver results for specific initiatives
- Identifying and mitigating risk in projects and escalating issues where necessary
- Supporting with the organization, management, and maintenance of key retail documents, files, and resources in our retail intranet
- Supporting with our Store Matrix List, our Retail Intranet, and our Distribution lists
- Championing our principles, practices, and procedures in Retail and maintain/uphold these consistently

**Here are some of the things you could be working on in the future**:
- Creating and implementing resource style guides, inclusive of style, tone, and formatting
- Managing and executing the strategy for multiple projects and initiatives with overlapping timelines as new priorities are added to the business objectives.
- Developing new ways to manage the work across our teams, including new processes, practices and procedures

**Are you our next Program Manager, Retail Communications?**:
- You have a bachelor’s degree in a related field
- You have 3+ years’ experience in a communication related role
- You have 1+ years experience in a retail environment
- You are proficient with Microsoft Office, Adobe Creative Cloud, and illustrator (other tools may be an asset)
- You have experience in developing, creating, reviewing and releasing communications to large, varying audiences
- You have experience working with translation services, contractors or copywriters
- You have experience working in a vertical retail business model
- You have experience with intranet solutions and employee engagement tools
- You have a background in design, photography, and creative graphic solutions
- You have experience working with Smartsheet and/or other project management tools.
- You are proactive in identifying the root cause of issues and developing solutions
- You demonstrate the ability to multi-task and work under pressure, operating under tight time constraints with a strong sense of urgency.
- You have excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and cross functional relationship management
- You communicate with honesty and kindness, and you create space for others to do the same
- You embrace feedback and direction from your peers, managers and leaders
- You foster connection by putting people first and building trusting relationships
- You remain highly