Quality Control Specialist

Get started on an exciting career at CEI_

CEI employees make a difference in the lives of others every day. We are defining the fleet risk management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

Element Fleet Management is seeking a Quality Control Specialist to join our team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are you:
- Consultative with strong problem-solving skills and the ability to improvise and articulate solutions?- Able to influence without authority and with professionalism?

The Quality Control Specialist to join our team will play a vital part in engineering top-notch products and services in a unique industry and at a rapidly growing organization, as well as have the opportunity to grow alongside North America’s best and brightest professionals in fleet accident, safety, and risk management. This role is in office weekly T, W, Th at our Hopkins MN or Mississauga ON office.

A Day in the Life- Providing suggestions and tailored recommendations to customers- Reviewing photos submitted by repair facilities and comparing them against estimates submitted- Ensuring labor rates charged by repair shops are fully in-line with prevailing industry labor rates- Ensuring proposed labor hours are reasonable and in-line with the required scope of repair work- Suggesting the use of cost reduction alternatives, including aftermarket and like-kind-and-quality parts- Evaluating each estimate to ensure the scope of work is reasonable and in-line with the actual physical damage applicable to the vehicle- Ensuring repair cost estimates are managed in-line with our client guidelines and parameters- Utilizing major estimating systems and related tools to perform estimate reviews- Negotiating as necessary with providers- Documenting discussions with providers and completing workflows as necessary- Documenting all appropriate savings and revisions

**Requirements**:
- A high school diploma or equivalent- 5 years of experience in body shop, either hands-on or estimating- Knowledge of vehicle anatomy and repair techniques, including frame straightening, welding, and refinishing- Strong familiarity with automotive parts and pricing- Ability to interpret OEM repair procedures and guidelines- Knowledge of state and federal regulations regarding collision repair a plus- Skills in computer estimating, nomenclature, and procedures- Familiarity with repair times including judgment and book times- A consultative customer experience preferred- A Physical Damage Appraiser license or equivalent experience is a plus- I-CAR certification preferred- Certifications/Licenses can be substituted for hands on experience

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
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