Customer Service Representative

2 weeks ago

Edmonton, Canada GlassMasters Autoglass Full time

**Customer Service Representative**

**ARG Wholesale
- Edmonton, AB**

**Starting Wage: $19.00 - $23.00/ Hour**

**Monday - Friday (Occasional Saturday)**

**Hours vary depending on season.**

**Job Type: Full-Time/ Permanent**

**About ARG Wholesale**:
ARG Wholesale, the supply chain division of GlassMasters Autoglass, is looking for energetic and hardworking delivery driver and warehouse assistant for a full-time, permanent position. This is a fast-expanding company that offers uncapped room for growth and development. We currently have four warehouse locations in Calgary, Edmonton, Saskatoon, and Regina. We also have 10 retail locations across Alberta and Saskatchewan and will be opening two new locations in Western Canada in the next two years.
- **Please note: While this position does require customer service, it also consists of manual labour, carrying and loading/unloading 20-50lb windshields, and driving. **_

**Position**:
ARG is looking for an individual to fill the role as a Customer Service Representative for our Edmonton location. In this role, you will be responsible for customer service, sales, and operations as well as backend duties in the warehouse (loading/ unloading product, the occasional delivery, etc.).

**Responsibilities**
- Maintain exceptional customer service
- Assist management with increasing sales and profitability, meeting location KPIs
- Develop and maintain retail and account customer relationships
- Assist branch manager with sales, cost of sales and labour targets
- Help management with accounts receivable.
- Assist management with store inventory and supply levels.
- Assist warehouse staff with shop duties and operations.
- Warehouse Labour:

- Moving product
- Loading trucks
- Warehouse cleanliness
- Deliveries within Edmonton area
- Driving ¼ ton truck
- Driving ½ ton pick-up truck
- Driving extended cargo van
- Ability to adapt and compete tasks/duties as assigned.

**Requirements**:

- Valid Class 5 Driver’s License with good driving record
- Criminal record check
- Availability to work weekends
- Solid work ethic and ability to deliver exceptional customer service.
- Ability to manage multiple priorities simultaneously
- Displays a can-do attitude
- Provides a positive role model for all staff
- Ability to work in a fast-paced environment
- Excellent communication skills
- Promotes a high-performance culture by helping manager set clear expectations, and creating a strong team environment
- Knowledge of business systems (e.g., POS, web-portals, inventory management, excel, word)
- Professional Appearance
- Ability to work long hours
- Post-secondary education is an asset.

**Benefits**:

- Growth potential to move into more senior management positions.
- Company events
- Comprehensive benefits package
- On-site free parking

**Schedule**:

- Day shift - Monday to Friday
- Weekend availability
- Will vary depending on season

If you feel like you have what it takes to be part of a fun and energetic team in a fast-paced and rewarding industry, please reply to this posting with your resume.

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$23.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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