Customer Service Store Coordinators, 1 Year

**Jenna discovered COLLABORATION working at TJX**

Jenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen

**What you’ll discover**

Eligible Associates can look forward to:

- One-of-a-kind, inclusive culture
- Benefits that take effect your first day
- Dedicated training and on-the-job resources to enhance your development
- Merchandise discount for yourself and eligible family members at all TJX Canada stores
- Associate and Family Assistance Program to support healthy living

**What you’ll do**

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

- Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers
- Providing weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and scheduling
- Incorporating sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry; oversees Fitting Room processes
- Ensuring accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained and “ready for business” on a daily basis
- Training Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area
- For a closer look into the role, click **HERE**

**What you’ll need**

To begin your career with us, you’ll have:

- Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
- High School education or equivalent experience
- Excellent problem solving and communication skills including verbal, written and active listening
- Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs; Strong technical knowledge of register operations

Reports to: Assistant Store Manager
Direct Reports: None
Working Conditions: Store environment where work/events can be varied or unpredictable; mostly standing/walking/lifting; dealing with the public.
Primary Purpose: This position supports the AM of Customer Service/Operations or AM of Customer Service in the delivery of consistent and high quality customer service for both internal and external customers.

Duties and Responsibilities:
Understands and is knowledgeable of BEST operational standards and monitors service area performance against these standards.
Provide weekly updates on objectives and identify any issues or opportunities pertaining to customer service, service area compliance, service area scheduling.
Review weekly MAP and CommPak and support communication of change to service areas.
In conjunction with the AM of Customer Service/Operations or AM of Customer Service, incorporates sales information to drive sales for their given area of responsibility which includes all frontline features, fixtures and jewelry, if applicable.
The Customer Service Coordinator assigns and directs work of fellow Associates 20% of their scheduled time and 80% of their scheduled time is spent on the execution of tasks.
Support the AM of Customer Service/Operations in delivery of exceptional customer service.
Train all Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area.
Resolves customer service issues and escalates and informs the AM of Customer Service/Operations or AM of Customer Service of any customer concerns, feedback or complaints.
Ensure that Service Areas are properly maintained and “Ready for Business” (i.e. shopping carts and baskets are clean, service areas are neat, organized and freed of debris and merchandise, etc.)
Oversee the Fitting Room process, including spot checks for merchandise buildup, support the fitting room during high traffic periods, ensure that goods are returned to the sales floor from the fitting rooms, ensure merchandise is properly tagged, hung and sorted by department as per IBI standards, etc.).
Responsible for ensuring accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained and “ready for business” on a daily basis.
Responsible for everything the customer “sees and hears” from a maintenance perspective. The Customer Service Coordinator is also responsible for training and development of Associates in all of the service areas.

Job Specifications:
1 to 2 years relevant experience.
High School education or equivalent experience.
Strong technical knowledge of all register operations.
Knowledge of service area operations including an understanding of the Company’s policies