General Manager

Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?

Imagine an exciting and rewarding career with an expanding family business in the United States and Canada. Our goal is to make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.

**BIG PICTURE**:
The General Manager is charged with general oversight of all hotel operations. They will provide hands on leadership in facilitating guest experiences that exceed expectations, while revenue is maximized and expenses are effectively controlled. They GM will establish daily priorities and will support and direct the on-going activities of department heads in key functional areas such as administration, the front desk, housekeeping, and maintenance to ensure that all operations run smoothly and efficiently.

RESPONSIBILITIES:

- You will have complete responsibility for all hotel operations.
- Oversee sales and marketing initiatives
- Recruit, train and support all associates and ensure optimal performance in accordance with established hotel brand standards
- Compliance with Federal & State Labor laws
- Ongoing review of staff to ensure adherence to established policies and procedures
- Establish and maintain open collaborative relationships with team members, partner General Managers, and owners
- Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
- Oversight of Marketing, Front office, Guest services and community involvement.
- Oversight of housekeeping and maintenance functions
- Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
- Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
- Participate in revenue management calls, sales calls and owner meetings
- Balance cost controls with exceptional customer service and associate satisfaction
- Manage vendor relationships and negotiate service agreements
- Strive to deliver a consistent guest experience
- Ensure employees are motivated and also satisfied with their work
- Manage the room rates daily
- Control payroll cost within predetermined parameters
- Oversee effective use of hotel resources and breakfast/guest supply inventory
- Pass Quality Assurance evaluations

**Qualifications**:

- 3+ years minimum as Hotel General Manager or equivalent hotel experience
- Bachelor's degree or equivalent work experience
- Excellent customer service
- Knowledge of Choice Hotels System (Choice Central and Choice Advantage) preferred
- Pleasant, courteous, empathetic, fast acting, professional, friendly
- Strong communication skills
- Demonstrate organization and multi-tasking abilities
- Able to work in a team environment
- Familiar with common computer software programs
- Ability to influence and achieve results in the areas of profitability and REVPAR
- Highly motivated individual with strong leadership skills
- Ability to hire, train, coach, guide, reward and develop staff, with emphasis on continuous improvement in guest service quality

**Salary**: $55,000.00-$68,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekend availability

Work Location: One location