Credit and Collections Operations Analyst

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
**Role**: Credit and Collections Operations Analyst
**Status**: Regular, Full Time
**Reports to**: Senior Manager, Credit and Collections Strategy
**Division**: Enercare Home Services Inc.
**Location**: Birchmount Office (Markham)
This position is responsible for preparation of various departmental reports on credit and collection activities, and helping drive new release and initiatives.
**Accountabilities**:

- Weekly/ Monthly performance reporting incorporating performance reads of different strategy changes and new initiatives, in cooperation with the data team and management
- Drive reporting to a standardize and repeatable format to streamline month end process
- Segmentation, ad hoc analytics, and test design to support decisioning within collections and recovery.
- Build analytical models to help support decision-making and be a go-to for ad-hoc analysis needs
- Assists the operations management team on a day to day basis, performing ad-hoc requests
- Help ensure key internal deliverables and new initiatives remain, on track, and supporting them as needed, from requirements to testing and launch.
- Develop and improve internal processes, optimizing for strategic business outcomes
- Drive accountability for business outcomes through KPI creation and monitoring
- Other duties may be assigned to meet business needs.

Change Management
- New strategy development including data-driven analytics, test design, and rollout plan
- Executes analytical projects in support of pricing and business line operations.
- Assist in development of segmentation and advanced analytics to drive different treatments and strategies
- Drive profitability assessment of Collection and recovery strategies through risk / return analysis using financial modelling.
- Work with internal and external operations teams to define specific treatments to be allocated by strategy
- Review strategy changes from conceptual design to analytical sizing to test design to stakeholder buy-in to implementation to interpretation of results

Business Performance Management
- Management of existing strategies including monitoring / measurement and communication to key stakeholders
- Manage continuously measure of tests’ impact through implementation of dedicated reporting and ad hoc analysis. As required, amend / refine strategies through a defined change management process.
- Monitor operations execution to ensure that strategies are executed as designed. Assist operations in the execution of strategy through standardized and ad hoc analysis including capacity planning, cash collection analysis, etc.
- Monitor profile and portfolio changes across lines of business, products, and delinquency levels
- Manage monthly performance views across portfolios including operational execution, strategy performance, and changes to risk profile.

**Qualifications**:

- BS degree in an analytical discipline - statistics, physics, applied mathematics, computer science, engineering, etc. or equivalent work experience
- Minimum 3 years’ experience in delivering analytic results in a data-driven organization.
- Minimum 3 years’ experience with using Microsoft SQL Server technology
- Proven experience in helping drive new initiatives from concept to completion - familiarity with basic project management skills.
- Excellent Oral and written communications skills.

**Skills**:

- Critical thinking skills
- Creativity and innovative leadership skills
- Analytical and problem-solving skills, with ability to identify and leverage untapped potential for use in process improvements
- Business process analysis skills
- Leadership, relationship management, consulting, networking and influencing skills
- Presentation and communication skills
- Strong ability to translate abstract/ theory into concrete communications

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy,