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Infrastructure Data Integration Support

2 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**About the Role**

Digital, Data and Analytics is one of the key pillars of Sun Life's Client for Life Strategy. Leveraging innovative digital capabilities powered by data, insights, and intelligence, we aim to inspire and energize our clients and sales professionals to believe “Life’s brighter under the Sun”.

Our global Data & Analytics team enables Sun Life to be a data-driven organization by making relevant, timely and trusted data easily and securely available. To do this, we rely on technically savvy individuals across the organization who have a passion for all facets of the Software Development Lifecycle (SDLC) have a strong aptitude to grow and learn, who are agile in nature and willing to go the extra mile to achieve client satisfaction. Does this sound like you?

We are currently growing our Data Integration (DI) team who are key members of the SDLC responsible for the day-to-day support of our data integration software and infrastructures both on premise and in the Cloud. In this role there is the opportunity to bring skills to the table as well as learn on the job. There are exciting projects ongoing that you can be part of including the adoption of new Cloud technologies across our organization.

**What are the product infrastructures we support**
- Informatica Intelligent Cloud Services (IICS)
- Informatica PowerCenter, PowerExchange CDC
- Trillium (Discovery, Quality (mainframe and server))
- IBM InfoSphere (DataStage, QualityStage, Information Service Director)
- SAP PowerDesigner
- IBM z/OS mainframe tools (FOCUS, APL, QMF)

**What does a Data Integration Infrastructure Analyst do?**

You will join a dedicated team of Infrastructure Analysts whose primary responsibilities are the administration and management of our Data Integration software and hardware in a manner that we can utilize technology to drive our data objectives:

- Monitoring and tuning supported technologies to ensure they are operational, stable, and high performing
- Providing technical support for supported technologies
- Leading and managing the installation, configuration, and upgrades of supported technologies
- Supporting recurring infrastructure patching (OS, network, etc.)
- Building and maintaining product roadmaps:

- Gathering architecture and resource requirements to meet business needs for existing and future data integration and data governance activities
- Monitoring trends and analysing and evaluating evolving technologies in the data utilities space for potential adoption
- Managing access using Active Directory, Linux, and vendor product tools
- Setting up data source and target connectivity via ODBC, JDBC, and other protocols
- Ensuring project deliverables are of good quality and delivered on time and within budget
- Ensuring information delivery standards and guidelines are followed
- Collaboration with business teams, other technical teams, and external vendors for troubleshooting, system implementation, and migration
- Automation of routine and/or repetitive tasks using DevOps tools
- Ensuring systems can be recovered in accordance with the **Business Continuity** Plan and participating in **Sun Life Disaster Recovery** tests
- Participating in rotational on-call operational support, including after-hours support

**What do you need to succeed?**
- Expert analytical skills
- Passion for exceeding pre-determined **service levels and customer satisfaction**:

- Respond positively and with agility to changing priorities
- Be part of our Digital Enterprise journey at Sun Life by being client obsessed and Agile
- Great communication skills to provide software consulting and problem support
- Have a continuous improvement mindset to ensure processes and products are efficient and cost effective
- Strong team player who is customer focused and willing to **share knowledge** and experience
- Strong communication, **problem solving, troubleshooting** and organizational skills
- Ability to test and learn and make immediate adjustments
- Strong coaching and negotiation skills
- Bilingualism (French, English) required
- interactions with English-speaking customers or partners
- Bilingualism (French, English) required
- support tasks for an English-speaking team outside Quebec

**Preferred Experience**
- Degree in Computer Science or equivalent experience
- 2+ Years of experience **providing infrastructure support** for data in