Intern - Service London

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.

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**Title**:Intern - Service London**:

- Job Close Date:
**File Number**:

- 1787

**Employee Group**:

- Local 101

**Service Area**:

- Enterprise Supports

**Division**:

- Service London

**Job Type**:

- Full-Time Temporary (up to 15 weeks)

**# of Openings**:
1

**Summary of Duties**:
Reporting to a Manager within Service London, the Service London Intern will assist with the development and strategies related to the delivery enhancements of customer service at the City of London.

**Work Performed**:

- Assist with researching and implementing strategies related to improving customer service delivery
- Assist in documenting business processes, and creating standard operating procedures
- Develop various resources, tools, templates and process improvements related to the Service London Contact Centre and broader usage of customer service technology platforms
- Organizes and synthesizes large amounts of data and information into simple, concise documents and recommendations
- Ensures project documents are complete, current and stored appropriately
- Performs related duties as assigned

**Qualifications**:
Eligibility under the City of London Internship Program as follows (see below):
**MUST MEET CRITERIA AS EITHER A NEW IMMIGRANT, PERSON WITH A SELF-DECLARED DISABILITY, INDIGENOUS PERSON, RACIALIZED PERSON/VISIBLE MINORITY, OR A RECENT LOCAL POST-SECONDARY GRADUATE.**

**New immigrant**:

- Persons who have gained permanent residency status and/or naturalized citizenship status; having arrived in Canada 0 - 5 years.
- Graduate of a recognized post-secondary education institute with Canadian equivalency
- English benchmark level 6 or above
- Legally entitled to work in Canada

**OR**

**Person with a self-declared disability which poses employment barriers**:

- Persons who identify as having one or more disabilities. City of London follows the definition of Disability as allowed under the Ontario Human Rights Code.

**.**:
**OR**

**Indigenous Persons**:

- Person who identify as Aboriginal, First Nations, Metis, Inuit, and/or Indian.

**OR**

**Racialized Persons/Visible Minorities**:

- Persons, other than Indigenous persons, who are non-Caucasian in race. Also persons who have racial meanings attributed to them as a group in ways that negatively impacts their work and social life.

**OR**

**Recent local post-secondary graduate**:

- City of London residents currently residing or having left London within the last year ONLY and who have graduated from a recognized postsecondary institution.
- Limited work experience in their chosen field.

**Compensation & Other Information**:
$22.44/hour

This posting is for one (1) temporary full-time up to 15 weeks position.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: On-site. Subject to change in accordance with business requirements.

**Police Record Check**:
**As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.