Reception Services Assistant

17 hours ago

Kingston, Canada Providence Care Full time

Reception Services Assistant, Reception Services
**Full Time**

**$23.74 - $25.93 Reference#: 22-740A**

The Reception Services Assistant will provide high quality reception services to patients/clients/families/visitors and staff at

Providence Care. In addition, the Reception Service Assistant will operate automated telephone system and provide

general clerical support as needed. The Reception Services Assistant will work in collaboration with the Welcome Desk

Volunteers to provide a welcoming environment to Providence Care.***

**Role Responsibilities**
- Ensures enquiries are processed in a pleasant, polite, prompt and professional manner and ensures privacy of

patient/client information is maintained
- Maintains professional relationships with colleagues, providing support to the operational needs of Providence

Care and the delivery of patient/client care
- Keeps Reception Services reference materials (electronic and hard copy) up-to-date
- Documents complaints and compliments in the WeCare system as appropriate to ensure issues are tracked
- Is familiar with and understands responsibilities of Reception Services Officers documented in Emergency Code

procedures; executes responsibilities when Codes are called

**Required Qualifications and Experience**:

- Completion of High School Diploma
- Certificate or Diploma in Administrative Services, Office Administration or Microsoft Office training etc., preferred
- Minimum one year of experience operating an electronic telephone management (“switchboard”) system in a

busy environment;
- Experience in reception services in a hospital or similar environment, preferred
- Experience interacting with patients and families, preferred, and/or experience as a patient or caregiver who has

received care in a hospital environment, preferred

Located in Kingston, Providence Care is Southeastern Ontario’s leading provider of aging, mental health and rehabilitative
care. Continuing the legacy of our Founders, the Sisters of Providence of St. Vincent de Paul, Providence Care provides care

and services at Providence Care Hospital, Providence Transitional Care Centre, Providence Manor Long-Term Care home

and community locations across Southeastern Ontario.

Providence Care is Fully-affiliated with Queen’s University and St. Lawrence College; Providence Care is a centre for health
care, education and research, and a member of the Council of Academic Hospitals of Ontario.
- volunteering/

We are committed to inclusive and accessible employment practices - Please notify the above if you require an accommodation to fully participate in the
hiring process or require recruitment documents in French**.

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