Information Services Assistant

The **Kingston Military Family Resource Centre** (KMFRC) is **a registered non-profit, charitable organization** that supports and enhances the health and well-being of the military community. The KMFRC is Kingston’s primary agency dedicated to meeting the unique needs of the military community. Programs and services are designed to promote community development and to provide social, educational and volunteer opportunities, empowering the military community and enhancing their health and well-being. The KMFRC is an equity focused employer committed to foster diversity and inclusion in the workplace. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, colour, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status or family status of that person or that group or class of people.

**Title**:Information Services Assistant (Bilingual)

**Position**: Full-Time

**Position Function**: The Information Services Assistant position is responsible for organizing and coordinating delivery of intake and offering front-line support. They assess client needs, providing emotional support, information, assistance, and facilitate referrals to KMFRC staff, service providers and mental health professionals, as required.

They input, review and maintain client intake and family registration data in Client Relationship Management (Penelope) system. They facilitate the integration of newly posted families to the community by directing them to a community service provider in their region and/or assigning them to a Military Family Navigator. In addition, level 1 personnel provide immediate crisis intervention, secure support as required, research and liaise with community service providers to identify local community programs, services and activities that meet the needs of the Canadian Armed Forces (CAF) families.

They assist clients while delivering exceptional customer service and creating an overall welcoming environment. This position is also responsible for processing payments and providing administrative support for the organization.

**DESIRED MINIMUM KNOWLEDGE, EDUCATION AND EXPERIENCE**
- College diploma in Social Services, Mental Health, Human Services, or related field, OR Demonstrated equivalent combination of education, training and/or experience, AND Several years of experience in human/family services providing frontline support;
- A minimum of two years’ experience in reception/administration;
- Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Word, Excel, Outlook, Access and Internet;
- Knowledge of front-line services best practices, including filing systems, records management and crisis intervention techniques;
- Knowledge of community services, programs and organizations as well as local and national family resources and services programs an asset;
- Current CPIC including Vulnerable Sector Check (required upon hiring);
- Current Standard First Aid/CPR Level C certificate (required upon hiring);
- Ability to work flexible hours; required to work early mornings (opening), afternoons, evenings (closing) and occasional Saturday morning shifts (opening and closing). Hours of work are 37.5 hours per week. Schedule may vary to meet operational requirements.
- Must be eligible to undergo Department of National Defence reliability screening; continued employment is conditional on obtaining the appropriate reliability clearance.

**WORK CONDITIONS, SALARY AND BENEFITS**
- 37.5 hours per week
- Starting at $36,059 (after probation)
- Paid vacation and sick leave, including wellness days (after probation)
- Health and Dental Benefits (after probation)
- Professional and personal development opportunities
- Free and accessible parking

Le Centre de ressources pour les familles des militaires de Kingston (CRFMK) est **un organisme de bienfaisance enregistré sans but lucratif** qui appuie et améliore la santé et le bien-être de la communauté militaire. Le CRFMK est le principal organisme de Kingston voué à répondre aux besoins uniques de la communauté militaire. Les programmes et les services sont conçus pour promouvoir le développement communautaire et offrir des possibilités sociales, éducatives et bénévoles, habiliter la communauté militaire et améliorer sa santé et son bien-être. Le CRFMK est un employeur équitable et s’engageant à favoriser la diversité et l’inclusion en milieu de travail. Nous nous engageons à identifier, à prévenir et à éliminer la discrimination et le harcèlement sous toutes ses formes en ce qui concerne la race, la couleur, l’ascendance, le lieu d’origine, un handicap physique ou mental, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle, l’âge, la religion, les convictions politiques, l’état civil ou la situation familiale