Operations Manager

**Job Title**

Operations Manager
**Job Description Summary**

Reporting to the General Manager this is a senior building engineering operations position and is responsible for overseeing and providing administrative, operational and technical service and support to the operations department. The primary task of the Operations Manager is to oversee the overall site operations and ensure full functionality of the site, inclusive of; building engineering, building maintenance, tenant coordination, tenant requests/servicing and janitorial service program(s). The Operations Manager will ensure that the assigned property is being managed and maintained in a safe and environmentally responsible manner, and to the highest level of operational and energy efficiency. They will also be responsible for the effective daily leadership of their staff, managing the engineering program to the highest level of quality work, customer service, the C&W engineering platform, and client expectations. The Operations Manager will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies. Responsibility also includes planning, implementing, coordinating, and supervising all mechanical and electrical operations, maintenance, communications and energy management for the site.

**Essential functions and responsibilities**:

- Supervise engineers and maintenance staff including hiring, training, personnel development, etc.
- Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions.
- Participate and coordinate annual scheduling and execution of the C&W Safety Program as directed by Asset Services, Engineering Leadership, EH&S Administration, and so forth. Responsible for 100% Compliance at his/hers portfolio.
- Manage operational accounts for building, including variance reporting, as required and assist in development of operating and capital budgets
- Utility Management such as tracking use, consumption, cost, reporting, comparison models, sub-metering, budgeting, variances as directed by Management and/or Leadership.
- Conduct regular inspections of building systems and equipment; identify and resolve issues.
- Assist in maintenance/engineering issues as required
- Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
- Develop, implement, and maintain an effective preventive and predictive maintenance program for task scheduling, routines, and performance. Program to include procedures for annual, semi-annual, quarterly, monthly and other scheduled maintenance as provided by the manufacturer’s recommendations and/or industry best practices.
- Manage and oversee the Environmental Health and Safety Management Program for the site
- Manage and oversee the tenant service requests program
- Provide technical or administrative advice to internal and external clients
- Develop and maintain effective building-specific maintenance and safety procedure manuals.
- Assist the General Manager in relation to tenant co-ordination and major projects, and assist with site contractors and their approved vendors (drawing review, site tours and Landlord Work job pricing);
- Coordinate development of and/or maintain an Operations Document Library, including but not limited to construction plans, structural plans, as-built drawings, MEP schedules, line diagrams and schematics, equipment and operation manuals, start up and commissioning documents, and equipment warranties.
- Formulate and conduct building-related systems and equipment training.
- Coordinate maintenance efforts with outside contractors, tenant finish personnel, and engineers.
- Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues; must remain current with latest HVAC technology trends.
- Maintain ongoing communication with tenants, clients, property management, and vendors
- Develop specifications and assist in solicitation, administration, execution and performance of maintenance/ repair service contracts.
- May assist in solicitation and acquisition of new management contracts
- Respond to all emergency situations quickly (fire, evacuation, equipment failure etc.) and customer concerns
- Implement and administer inventory control programs, purchase parts and supplies.
- Ensure compliance with applicable codes, requisitions, government agency, and company directives as relates to building operations.

**Key Competencies**:

- Communication Proficiency (oral and written)
- Interpersonal Skills
- Organization Skills
- Technical Proficiency
- Leadership
- 5 yrs Direct Work Experience in Commercial Office, Shopping Centre and/or Mixed Use Operations

**Important education**:

- High School Diploma or GED Equivalent
- 5th Class Power Engineering Certificate

**Important experience**:

- 3+ years of Direct Work