Appeals Administrator

The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work.

We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.

Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.

Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations and remotely.

If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

**Who we need**

The Appeals Administrator’s primary role is to assist students in initiating academic or non-academic appeals in a variety of circumstances, and the subsequent processing of those appeals. Appeals Administrators also receive academic and non-academic incident reports, formally notify the students when appropriate, guide the student through the appeals process, and update permanent student records based on final findings.

**What's in it for you**
- Fun, competitive, and challenging work environment
- **Health, Dental, Life Insurance, AD&D, and Long Term Disability Benefits**
- Incentives and rewards
- Career opportunities
- **Free Tuition** for all Yorkville University Programs
- Employee and Family Assistance Program

**What you will do**:

- Provide guidance to Program Heads and other Faculty regarding policies and processes around academic incidents.
- Receive and review academic incident reports from Program Heads / Faculty. Send back for more information, or for other reasons where appropriate.
- Send formal notification of the academic incident charge, potential ramifications, and appeal rights to the student in question.
- Register (non-graduate) students in appropriate academic integrity modules, monitor for completion, record the result in the student’s permanent academic record.
- Provide guidance to Staff, Students, Program Heads, and Faculty regarding policies and processes involving potential breaches of the YU Student Code of Conduct.
- Conduct a formal investigation of the alleged incident(s), including interviewing / questioning the complainant, witnesses and respondent
- Sit on the Student Conduct Committee as a voting member when serious cases involving potential breaches of the Student Code of Conduct are brought forward.
- Provide guidance to Students, Staff and Faculty regarding what is appealable, and what the requirements are for initiating such an appeal.
- Receive, acknowledge, and review appeals from the student.
- Periodically audit 3rd party sites such as Course Hero, Chegg and Facebook, or investigate reports received from instructors or other individuals regarding content on those sites.

**What you bring**:

- Bachelor’s degree.
- Working with clients in challenging circumstances where they have a lot at stake and their emotions may run high.
- Experience working in an environment requiring the ability to effectively handle multiple and sometimes conflicting priorities.
- Strong writing skills.
- Ability to deal with conflict.
- Professionalism and objectivity.
- Investigative, research and analytical skills.
- Attention to detail.

**What does the best of all worlds mean at Yorkville Education?**
- An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
- The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students
- from mentorship to teaching, from creative outlets to analytical ones.
- A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full ran