Client Specialist

2 weeks ago

Burnaby, Canada People Corporation Full time

We are seeking a Client Specialist to join our team in Burnaby.
- Client Specialists at BBD provide service and support for internal and external clients. They _
- work in a dynamic environment and as a team to process transactions related to full cycle group _
- benefits administration. This Customer Success role provides value to our clients through daily _
- customer service, leveraging technology, communication skills, and responsiveness in order to _
- maintain a block of BBD’s clients._

**The Client Specialist will**: Support the Achievement of Customer Success Outcomes
- Process all transactions related to full cycle of group benefit administration
- Anticipate, recommend solutions and make decisions based on the needs of the client
- Accountable for prompt response (24-48 hours)
- Responsible for complete and accurate documentation of plan member changes

Build and Sustain Relationships
- Accountable for the advisor and/or Plan administrator relationship
- Accountable for building and maintaining internal and external relationships

Passion for Customer Service
- Provide a friendly and professional approach in all forms of communication
- Manage confidential information

**T**o be successful**as a Client Specialist** with People Corporation, you will need**:

- One
- to two-years of related work experience (industry/professional office setting) in a
sales-related function would be an asset
- Diploma in business or prior education including post-secondary math courses an asset
- Basic knowledge of insurance industry (Primer), insurance products (BBD & Carrier),
business rules and applicable provincial and federal legislation requirements
- Knowledge of current insurance marketplace an asset
- Exceptional communication skills, both written and verbal

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
Salary Range: The annual base salary for this position ranges from $55,000 to $65,000. Should you advance in our recruitment process, a member of our Talent Acquisition team will share further details about our comprehensive total rewards program.

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