Lodge Manager

**Position Summary**

The Lodge Manager is responsible for overseeing all day-to-day operations, guest services, staffing, logistics, marketing, and long-term business planning for Shoal Lake Lodge. This combined leadership role ensures smooth hospitality operations during the season, while also driving year-round marketing, bookings, and strategic growth initiatives.

This position requires a highly organized, service-oriented professional with experience in tourism, hospitality, remote operations, or lodge/camp management. The Manager will serve as one of the main public representatives of Shoal Lake Lodge, fostering strong relationships with guests, partners, and industry networks.

**Key Responsibilities**

**1. Operations Oversight**
- Oversee daily lodge operations including housekeeping, guest services, kitchen coordination, guiding support, and maintenance.
- Manage check-ins, check-outs, special requests, guest issues, and service quality.
- Develop and implement operational plans, budgets, and seasonal work plans that support high-quality hospitality service delivery in collaboration with the Executive Team.
- Oversee logistics and supply chain planning (fuel, food, materials, equipment) to ensure uninterrupted guest services and hospitality operations.
- Monitor transportation systems and mainland logistics for guests, guides, supplies and operations.
- Ensure adherence to operational policies, regulatory standards, and tourism best practices alongside IIFN39 Holdings’ corporate governance requirements.

**2. Financial & Administrative Management**
- Assist with the preparation of annual budgets, forecasts, and monthly financial summaries.
- Recommend major purchases and manage vendor and contractor relationships.
- Support Finance in tracking of capital assets, depreciation schedules, and inventory systems.
- Oversee procurement processes and ensure value-for-money purchasing.

**3. Infrastructure & Capital Projects**
- Oversee maintenance schedules and long-term infrastructure planning for cabins, boats, docks, utilities, and water/sewage systems.
- Coordinate with contractors and engineers on capital improvement projects (e.g., new cabins, hydro tie-in, upgrades and renovations).
- Ensure infrastructure supports tourism expectations while meeting environmental, health, and safety regulations.

**4. Policy, Compliance & Risk Management**
- Develop and maintain operational policies, SOPs, and workplace safety systems specific to hospitality, tourism, outdoor adventure and guest services.
- Support WSIB, OHS, and insurance compliance requirements.
- Conduct audits of health, safety, and environmental practices.
- Provide oversight on emergency preparedness, guest safety protocols and risk management.

**5. Team & Leadership Support**
- Recruit, train, schedule, and supervise lodge staff (guides, cooks, cleaners, maintenance).
- Ensure all staff adhere to policies, safety standards, and hospitality expectations.
- Support cross-business collaboration within IIFN39 Holdings Inc.
- Act as a liaison between the Executive Team and the Lodge staff.

**6. Strategic Development & Marketing Support**
- Work closely with the Executive Team on business planning and strategic initiatives.
- Contribute to long-term business planning, tourism development and lodge expansion initiatives.
- Support marketing strategy and brand development across tourism trade shows, outdoor recreation markets and digital platforms.
- Provide data-driven insights on occupancy rates, guest retention, booking trends and other related performance metrics.
- Support partnership development with tourism operators, agencies, and corporate groups.
- Support community employment, training, and Anishinaabe cultural integration in lodge activities.

**7. Marketing, Guest Experience & Business Development**
- Oversee year-round marketing and guest engagement strategy, including advertising, branding, and digital media presence.
- Manage and respond to booking inquiries in the off-season, ensuring timely communication and high-quality guest relationship management.
- Plan and represent Shoal Lake Lodge at tourism trade shows and marketing events across Canada and the U.S.
- Coordinate promotional materials, digital content, and customer outreach campaigns.
- Collaborate with designers, photographers, and media partners to enhance brand visibility.
- Work closely with the On-Site Supervisor to ensure exceptional guest experiences from first contact through post-stay engagement and repeat bookings.
- Act as one of the primary public representatives of Shoal Lake Lodge, embodying the lodge’s professionalism, hospitality, and connection to Anishinaabe stewardship values.

**Qualifications**
- 3+ years of experience in operations, business administration, or hospitality management.
- Proven experience managing logistics, budgets, and multi-department operations.
- Strong project management and organizational skills.
- Familiarity with remote oper