Guest Experience Leader

2 weeks ago

Calgary, Canada Escape 60 Full time

**Job Summary**

**Escape60 Calgary** is looking to expand our team

**Who are we looking for?**

A person that is reliable and wants to work in a small business environment, we are looking for someone that fits our company culture.

**Job Responsbilities/Skills**:

- Game masterings for escape rooms
- Reset of rooms
- Ensure player satisfaction by responding timely and accurately to player’s complaints and disputes.
- Control the experience of the customer by giving clues to help with the puzzles
- Watch multiple rooms
- Clear Communication
- Deductive logic - able to assess where the customers are in their experience/game,
- Time management
- Enthusiasm when getting customers to and from room
- Positive reinforcement towards customers during their experience (i.e. listening)
- Troubleshooting technology
- Adapting to unforseen gameplay issues
- Ensure that guests are adhering to our rules (no cellphones, etc.)
- Quarterback the schedule - communicate to other staff members about upcoming experiences throughout the evening, i.e. staying on schedule
- Briefing
- Ability to problem solve

**Key Qualifications**:

- Excellent customer service skills
- Positive and energetic attitude
- Ability to Multi Task more than 1 game at once.
- Organized and respectful
- Great communication skills (verbal and written)
- Personable, able to peak customers interest to their game setting
- Reliable
- Team player
- Computer savvy
- Willing to learn

**Job Type / Category**

Shift Hours - must be available for Friday, Saturday & Sunday shifts, afternoon and evenings

**Company Profile**

**Job Types**: Part-time, Permanent

Pay: $15.00-$45.00 per hour

**Benefits**:

- Casual dress

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Weekends as needed

Supplemental pay types:

- Tips

Licence/Certification:

- AGLC Proserve (preferred)

Work Location: In person

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