Service Advisor
2 weeks ago
**What to Expect**
**What You'll Do**
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customers through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
**What You'll Bring**
- Knowledge of methods, techniques, parts,tools and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Dealer Management System(s), Outlook, and MS Office
- Must maintain a valid Class 5, G or G2 driver’s license for Canada
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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