Relief - Receptionist/ Administrative Assistant

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.

**RELIEF - Receptionist/ Administrative Assistant/ Data Management**

**(Casual position, 1 year Contract)**

**(Non-Bargaining Unit Position)**

This position works with a team to provide administrative support at YouthLink’s head office and Pathways to Education, Scarborough Village locations: the operation of the reception area, greeting and screening clients, mailing and copying machines; producing documents using the computer, filing, ordering and maintaining company supplies, opening and closing the office.

This position supports and maintains all of YouthLink’s values, including a commitment to continually improving and embedding Equity, Diversity and Inclusion in everything we do.

**Your Role**
- Coordinates and supports the operation of the reception area, including greeting and screening visitors and answering incoming calls and questions, transferring calls to appropriate staff, ordering supplies, and distribution of TTC tickets, ordering taxis, mail, courier services, monitoring visitors and waiting area, and opening and closing of the office.
- Assists counselling team on walk-in days, and with counselling appointments.
- Assists the Pathways to Education team with Volunteers administrative support.
- Assists senior team in formatting documents, filing, adding graphics, printing, ordering materials, and distributing materials.
- Assists in the preparations for events as required.
- Operates and maintains fax, copier and postage machines. Stocks and maintains company supplies: office, refreshments, bathroom and cleaning supplies. Sorts and distributes incoming and outgoing mail, faxes, courier deliveries and copies; scans and faxes documents as required; other administrative tasks as required by the various programs.
- All other job duties as required.

Supports Organization’s Strategy: Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall plan. This includes continual learning and growth in Equity, Diversity and Inclusion.

This position is also expected to take all reasonable and necessary precautions to protect their health and safety, that of co-workers and clients by complying and demonstrating knowledge of the policies, procedures and safe practices.

**What You Bring**

**Education**:

- College Diploma/Degree in Office Administration, Business Administration, Communications or Marketing or equivalent work experience and related education

**Experience**:

- Preferably 1 years’ experience in an administrative role preferably in a non-profit/charitable organization where maintaining confidentiality was paramount.
- Demonstrated customer/client service skills.

**Skills**:

- Ability to work independently, with a demonstrated ability to take initiative.
- Demonstrated organizational skills and ability to juggle multiple tasks.
- Flexible person, team player with excellent interpersonal, organizational and time management skills with a proven ability to shift priorities, handle interruptions and meet deadlines.
- Strong written and verbal communication skills. Excellent telephone skills. Strong client-relations skills.
- Ability to communicate in both official languages and/or other languages is an asset.
- Demonstrated commitment to reflection, growth and learning, in particular in the areas of Equity, Diversity and Inclusion.
- Able to discretely and tactfully deal with situations and clients who potentially may have challenging behavior.
- Ability to maintain confidentiality and set proper professional boundaries.
- Attention to detail and high level of accuracy, including data-entry accuracy.

**Hours of work**: This position is a casual position. Shifts will be made available based on the availability.

**Other requirement**: Vulnerable Sector Police Check is required.

**Rate of pay**: $20.00 per hour

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