IT Systems Administrator

At NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where learning and exploring new ways of doing things is valued as much or more than experience. We are proud of our heritage, culture and international growth over the past 41 years and are honoured to be a valued partner with the world’s leading medical companies.

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**Role Summary**:
The IT Systems Administrator will play a key role in the administration, monitoring, support, and optimization of on-premise and SaaS-based IT systems following industry best practices and regulatory guidelines. Reporting to the Director, Global IT & Cyber Security, this position will also monitor and recommend new developments in server, cyber security, and cloud infrastructure technology.

**Scope of Responsibilities**:

- Provide systems administration and technical support for on-premise and SaaS-based enterprise systems.
- Provide advanced troubleshooting and 2nd\3rd tier support to NDI personnel in office, remote, and home locations.
- Manage, monitor, and maintain virtual servers (Windows/Linux).
- Perform regular system updates, patching, and optimization to minimize downtime and security risks.
- Liaise with internal Enterprise Systems and R&D Infrastructure teams to analyze requirements, configuration, and system performance to ensure they meet business and user needs.
- Implement and maintain security measures to protect company data from cyber threats.
- Ensure compliance with relevant regulations and standards related to IT security policy and data privacy.
- Monitor new developments in server, cyber security, and cloud infrastructure technology.
- Participate in and monitor the execution of IT and cyber security projects from conception to post-implementation.
- Develop and execute appropriate implementation plans.
- Develop and maintain detailed documentation for system configurations, troubleshooting procedures, and incident resolutions to ensure compliance and facilitate knowledge sharing.
- Collaborate with the internal IT team and other cross-functional teams to implement new technologies and provide training to end users when necessary.

**Education and Professional Qualifications**:

- Degree in Computer Science, Information Technology and/or relevant work experience.
- Minimum of 3 years’ experience in IT systems administration or a similar technical role.
- Proven experience supporting enterprise-class systems in a complex engineering and manufacturing environment.

**Desired Characteristics/Additional Assets**:

- In-depth understanding of backend administration and support of enterprise-class server systems, such as ALM, CRM, ERP, PLM, and QMS, in a change-controlled environment.
- In-depth understanding of modern server, virtualization (VMware vCenter\ESXi), infrastructure, and cloud-based technologies.
- Understanding of modern cyber security systems and best practices (MDR, Identity, Zero Trust).
- Experience with the Atlassian suite, Aras, Polarion, Epicor, Microsoft 365, or MS-SQL Server an asset.
- Knowledge of the CIS and\or NIST frameworks or equivalent industry best practices.
- Strong problem-solving skills and technical aptitude.
- Self-starter with exceptional communication, time management, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize and manage multiple tasks simultaneously.

**Why Choose NDI**:

- Generous employer-paid benefits package.
- Company-wide bonus program and annual salary reviews.
- Competitive salary with a Registered Retirement Savings Plan match of up to 4%.
- Employee stock purchase plan.
- It is common in many positions to work in a hybrid model, where flexibility and autonomy are supported by a combination of remote and in-office work.
- Starting at 3 weeks’ vacation plus a company-wide Holiday shut-down in December.
- Employee social and engagement events throughout the year.
- Subsidized professional development and training opportunities.
- A Waterloo Region 2024 Top Employer.
- Growing global company with offices in Waterloo, Vermont, Germany, and Hong Kong.
- Close to GRT and ION stops with free on-site parking.

**Being a Part of our Team**: