Manager, IT and Facilities

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.

**YouthLink Benefits are Top of Class**
- Competitive pay
- Health & dental coverage for you and your family with 100% premium cost paid by employer.
- Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.
- 5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.
- 3 paid agency days every calendar year after 3 calendar months service.
- Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
- 100% premium cost for long-term disability coverage paid by employee.
- Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer
- (pro-rated for part-time employees according to the employee’s full-time equivalency (FTE))

**Manager, IT and Facilities**

**(Full-time 35 hours per week)**

**Non-Bargaining Unit Position**

**IT Systems and Operations 45%**
- Plans, manages and evaluates the operations of information systems and electronic devices. With vendors, develops a systems infrastructure plan for networking a wide-area network for the entire agency, ensures UPS back-up, Security monitoring/ cyber security. Develops system requirements, specifications, costs and timelines. Manages Web contractors for the YouthLink Website ensuring updates are added as needed.
- Ensures technology is accessible and equipped with current hardware and software. Trouble shoots hardware, software and network operating system for Issues.
- Negotiates the best cost for staff phones, sets them up, trains staff in use of phones, and troubleshoots. On boards staff with fobes, phones, computers, access to buildings. Maintains photocopiers, negotiates contracts with vendors. Hires and manages contractors for system projects regarding network infrastructure,
- Telecommunications software, and information systems. Provides orientation, training and support to users

**Facilities 45%**
- Ensures that the buildings meet all health and safety requirements; Ensures compliance with building and safety codes, hazardous waste disposal, handling hazardous materials, fire alarm systems and fire protection equipment.
- Plans best allocation and utilization of space and resources; investigates availability and suitability of options; evaluates costs for required goods or services to achieve maximum value for money; plans for future development in line with business objectives.
- Prepares documents to put out to tender for contractors; manages projects and supervises work of contractors; follows up for completion and payment. Manages all contracts for cleaning, landscaping, elevators, HVAC, and electrical.
- Maintains a key control system for all locations.

**Budgets and Planning 10%**
- Maintains current and accurate inventory of technologies, facilities, goods, hardware, software and resources.
- Monitors the help-desk system daily for reported problems with facilities or IT.
- Assigns priorities to issues reported. Responds to staff and keeps them informed of progress or problem resolution. Provides help desk statistics and reports.
- In conjunction with the Senior Director of Finance, Administration manages facility and technology budgets and expenditures. Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the Plan.
- May be asked to contribute to the development of a funding proposal.
- Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by Youthlink.

**Highlights of What You Bring**

**Education**:

- Undergraduate degree or diploma in Information Technology or a combination of education and experience.
- Microsoft Certification (MCSE) required.

**Experience**:

- Five years experience in an IT environment, computer operations, and technical support
- Five years experience in project management, facilities and maintenance, preparing RFPs and negotiating contracts.
- Three years of managerial experience.
- Experience implementing and managing in a Microsoft Windows platform, Virtualization, Clustering technologies, Exchange, personal computer Office Tools, Virus Scanning, Security, Firewalls, SQL databases
- Experience in cell phones technologies.

**Skills**:

- Demonstrated ability to manage large scale projects in either IT