Supervisor Community Programs

:
**General Information**:
**ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

- Photos
- Any certificates that have photo identification
- Driver’s licences
- Police records checks

**ACCOMMODATION**: Reasonable accommodations are available upon request for all parts of the recruitment process.

**PRIVACY**:Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.

**Job Description**:
***: Under the general supervision of the Director Recreation & Culture, is responsible for providing leadership and supervision of older adult programs, services, and facilities.

**MAJOR RESPONSIBILITIES**:

- Participates as a member of the Section’s service delivery team to carry out the goals and objectives of the Section.
- Responsible for ensuring the effective and efficient service delivery of related programs and services.
- Assesses staffing needs, makes recommendations on complement amendments and organizational structure, participates in recruitment processes, and makes effective hiring decisions.
- Supervises staff including staff development, performance management/review, coaching/mentoring, health and safety, discipline, and termination decisions.
- Identifies, plans, and implements short
- and long-range objectives and action plans to meet Divisional and Departmental goals.
- Develops and administers policies, procedures, and standards of service.
- Responsible for managing events, programs, and services from concept development, planning, organizational development, site management, and evaluation.
- Develops and implements processes to identify community needs and issues using research, community consultation and development, and analyses; recommends appropriate response.
- Prepares reports and business cases; organizes and carries out customer surveys and benchmarking exercises and monitors performance; and prepares and implements marketing plans.
- Liaises with community leaders and groups, service providers and staff in the Corporation and other organizations; maintains a high standard of public relations at all times; establishes partnerships with local agencies and organizations.
- Maintains effective working relationship with, and supports development of, Board of Directors associated with section facilities; encourages Boards’ participation in operations, development, planning, fundraising, and the overall success and sustainability of the section as applicable.
- Participates in the development of the annual budget and operating plan, and is responsible for the implementation of expenditure and controls.
- Performs such other related duties as may be assigned.

**QUALIFICATIONS**:
**Education/Experience**:

- Degree or diploma in recreation, culture, business, or a related human services discipline; and
- Three to five years’ supervisory experience, preferably in the municipal or broader public sector, relative to recreation and older adult programming and service delivery
- Previous community development, volunteer management, and finance and resource management experience

**Skills/Abilities**:

- Ability to communicate effectively and concisely, both orally and in writing
- Ability to establish and maintain effective working relations with other levels of government, private and public officials, direct reports, co-workers, and the general public
- Proven project/event management skills, including the ability to plan and organize
- Strong leadership skills together with the ability to coordinate cross-functional management teams
- Ability to improve Sectional effectiveness and efficiency
- Basic skill level in word processing software and intermediate skill level in spreadsheet software
- Must be competent within the meaning of the Occupational Health and Safety Act

**Assets**:

- Experience with SAP software
- Knowledge of the functions of City departments, outside boards, and local community groups

**CONDITIONS OF EMPLOYMENT**:

- May be required to travel to various work locations and provide own transportation
- Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)