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Manager, Tour
3 weeks ago
Manager, Tour & Travel Trade - Permanent, Full-Time
1.0 SUMMARY
Niagara Falls Tourism is seeking a dynamic, proactive and experienced Manager, Tour & Travel Trade. As a key member of the Niagara Falls Tourism (NFT) sales team, the primary responsibilities are to manage and execute the sales and strategic business development activities as outlined in the NFT Group Sales Plan for the Tour & Travel Trade group sales divisions of NFT. You will assist in developing and implementing NFT’s mission of generating economic impact for the Niagara Falls destination through the generation travel trade sales, FIT, wholesaler, receptive and tour operator group bookings and visitor spending.
2.0 REPORTING RELATIONSHIPS
The Manager, Tour & Travel Trade, reports to and is directly responsible to the Director of Sales of
Niagara Falls Tourism.
3.0 JOB REQUIREMENTS
Required Education
3.1.1 Successful completion of related college or university program.
Association Affiliation
3.2.1 Current membership to recognized travel/tourism associations preferred.
Experience
3.2.2 Minimum of 5 years of experience in travel/tourism industry.
3.2.3 Minimum of 2 years senior sales management experience.
Skill, Knowledge and Abilities
3.2.4 Knowledge of local, regional, national and international tourism trends.
3.2.5 Vast knowledge of the travel trade sales, FIT, wholesaler, receptive and tour operator business.
3.2.6 Vast knowledge of sales including sales strategies, policies and procedures, and analysis.
3.2.8 Ability to work independently and work well with others with the goal of consensus building within NFT’s membership framework.
3.2.9 Maintain open lines of communication with the Director of Sales and NFT staff.
3.2.10 If applicable, a secondary language; French, is preferred; but not mandated.
3.2.11 Advanced computer skills preferred. Microsoft Office (Outlook, Word, Excel, etc.).
3.2.12 Advanced data-entry skills required for CRM Program and database upkeep.
3.2.13 Effective communication skills - written and verbal
3.2.15 Ability to exercise good judgment in recognizing scope of authority and protecting confidential information is a must.
3.3 Working Conditions
3.3.1 Requires standing, walking, sitting sometimes for long periods of time.
3.3.2 Position requires travel including air flight travelling to domestic and possibly international destinations. All proper travel and clearance documentation (the ability to travel internationally) is required.
3.3.3 Work will be performed normally within eight to ten hours per day; and based on client demand will require weekend scheduling. There is occasional casual overtime. Some days may contain early or late meetings beyond the scheduled work hours.
4.0 ESSENTIAL FUNCTIONS
Sales
4.1 Full accountability and management for “prospecting, soliciting, researching and qualifying” travel trade sales, FIT, wholesaler, receptive and tour operator business, including room night, Food & Beverage and Attraction components.
4.2 To be aware, accountable and responsible to achieving the prescribed Sales Revenue Targets as established by the Director of Sales and the budget goals of the organization.
4.3 To travel out of town where required to attend designated Trade Shows, Marketplaces, Sales Mission Trips, Sales FAMS as specified by the Director of Sales. Such initiatives are to be self-managed (registered, coordinated, attended, follow-up)
4.4 Prepare clear and concise reports and accurate recording of budget expenses.
4.5 To plan, carry out and ensure “Sales Solicitations” are completed to achieve sales targets as outlined by Sales Budget & Sales Plan which include but are not limited to:
- Repeat Business Soliciting
- New - Outside Sales Calls
- Telephone Marketing - New business
- Site Inspections
General
4.6 Cultivate and maintain an extensive knowledge of all NFT functions, initiatives and activities.
4.7 Closely monitor industry trends and local issues impacting NFT’s organization and destination marketing work.
4.8 Participate in professional societies and activities related to hospitality and DMO industry.
4.9 Network with other CVB professionals to learn of new and unique ideas for organization and destination marketing.
5.0 MEASURES OF PERFORMANCE
5.1 Increase annual revenues for generated travel trade sales, FIT, wholesaler, receptive and tour operator business revenue for membership and Niagara Falls
5.2 Demonstrate sound judgment and decision-making
5.3 Promote positive working relationships with members, staff, suppliers and customers
5.4 Increase awareness and image of Niagara Falls throughout North America and globally.
THIS IS NOT A WORK FROM HOME POSITION.
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before
