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Reservations Specialist

2 weeks ago

Niagara Falls, Canada See Sight Tours Full time

**ABOUT US**

See Sight Tours proudly offers guests personalized, small-group tours and services in 18 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests from around the world. With over 200 tour guides and 120 tour products, we are always on the lookout for new talent to join our growing team.

**About the Reservations Specialist Position**:
**Responsibilities**:

- Making reservations for guides based on their various requirements
- Checking the availability of accommodations or transportation on the customers' desired travel dates.
- Assisting the sales team in advising customers who may be choosing from a variety of travel options.
- Processing payments and sending confirmation details to Guides and Operations Managers
- Sorting out any issues that may arise with bookings or reservations.
- Answering any questions Guides and Operations Managers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation

**Requirements**:

- 2 to 3 years relevant experience
- Experience working in ticket administration, hospitality or travel industries.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Willingness to learn complex reservations systems

**Location**:

- This position is located in person in Niagara Falls, Ontario, Canada.